Job Description
Job Summary
The Branch Accounting department handles the accounting for branches across Canada. This position reports directly to the Branch Accounting Assistant Manager and shall have the overall responsibilities for the collection of accounts receivables, monitor customer accounts, posting payments to customer's account and provide timely and effective resolutions to escalated billing and collection issues. Other responsibilities include checking accounts in arrears to ensure appropriate actions are taken, contact customers to seek payment, monitor progress of payment, maintenance of accurate data analysis documents, are expected to follow established procedures for processing receipts/cash and sorting and filing documents after posting. This position involves diplomatic interaction with customers to collect payments and support any account inconsistencies to facilitate swift payment of invoices due to the organization.
Key Duties and Responsibilities
- Contact customers to secure payment information, address disputes and/or provide necessary backup and documentation as required until full debt is closed
- Make arrangements for payment of outstanding and late accounts
- Recognize improper billing through research and rectify if possible.
- Document results of research and process applicable corrections for review by Management.
- Investigate collection problems and advise customers on corporate A/R policies and procedures.
- Build working relationships with internal departments to resolve customer disputes in a timely manner.
- Review all credit balances, refunds, and adjustments, and apply adjustments and/or corrections to corporate billing records.
- Ensure the strict confidentiality and privacy of financial transactions as they relate to the organization and its customers.
- Form collection strategies to mitigate customer objections to making timely A/R payments.
- Investigate and resolve billing discrepancies or misapplied cash transactions
- Other tasks and projects as may be required.
Qualifications/Competencies
- Minimum 2-3 years of direct work experience in collections
- Computer literate with basic knowledge of Microsoft Office and accounting software, AS400 and SAP preferred.
- Must possess a high level of moral judgment for handling confidential information and monetary transactions.
- Able to perform simple to moderate account reconciliations.
- Strong diplomatic, negotiation, and conflict resolution skills in order to handle late payments and delinquent accounts.
- Effective attention to detail and a high degree of accuracy.
- Strong work ethic and positive team attitude.
- Excellent teamwork and team building skills.
- Able to effectively communicate both verbally and in writing, in English and in French (preferred)
- Strong problem identification and problem resolution skills.
Educations/Certifications
- High school diploma required or equivalent experience
- College degree with a background in bookkeeping or accounting preferred
- Post-secondary education or equivalent combination of education and experience
Nippon Express is an equal opportunity employer committed to an inclusive and barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation.
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