Job Description
Medical Office Assistant
Job Type: Part-time
Hours : Mon-Fri 9:00am - 2:00pm
Location: Etobicoke, ON
Civic Heart Centre is seeking a part-time Medical Office Assistant to join our team. This position will be responsible for providing administrative support to ensure efficient operation of the Medical Office. The ideal candidate will have a passion for helping others and will be able to multi-task in a fast-paced environment. This position will also be responsible for assisting with patient scheduling, insurance verification, and assisting with billing and collections.
Responsibilities :
-Greet patients and accurately register patients by obtaining complete demographics, Ohip information and consent.
- Optimize clinic capacity by ensuring tasks including New bookings + Rescheduling + Cancellation + Arrivals + Upload Reports are completed in a timely manner.
- Manage patient check-ins, enquiries and phone calls. Schedule and confirm patient appointments and follow ups
- Ensure maximum client satisfaction through a high-quality service approach- respond to patient inquiries in a courteous and empathetic manner.
- Facilitate patient flow by communicating patients' arrival. Build rapport with patients by responding to inquiries and communicate next steps to patient.
- Maintain attention to detail for all medical records. Scan documents into patient charts.
- Maintain accurate patient records and ensure all required forms and documentation are completed per check in protocols.
- Protect patients' rights by maintaining confidentiality of personal and financial information.
- Maintain a clean and organized reception area
- Collaborate with internal teams to provide and gather information, enabling patient requirements to be dealt with efficiently.
- Complete administration tasks including confirmations, chart checks and phone calls.
- Must be willing to learn/ do Holter patching and ECG procedures.
Qualifications:
- High School Diploma or equivalent required.
- Must be able to work independently and as a team player.
- Must be able to work in a fast-paced environment.
- Knowledge of office administration and medical terminology.
- Knowledge of EMR systems and medical software.
- Strong customer service skills.
- Ability to work in a fast-paced environment.
Job Type: Part-time
Part-time hours: 20-25 per week
Salary: $18.00-$20.00 per hour
Schedule:
Ability to commute/relocate:
- Etobicoke, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Work Location: In person
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