Job Description
Location: Surrey
We will call you directly, if you are a good fit for this position.
PLEASE DONOT CALL UNTIL YOU HEAR BACK FROM US!!
Northwest Sheet Metal is a family business coming up to it's 18th year, we are a premier SMACNA Contractor that employs over 100 performing ventilation systems throughout BC, we have many employees that are 10 years plus with us, there are some that started from the pre-apprentice position and now are foreman! We perform all aspects of ventilation, like working at YVR, many hospitals, those high rises you see, BC Place stadium, SFU, UBC etc.. This company promotes itself on being a leader in our industry while still having that family feeling!
Job Responsibilities:
- Receiving and placing customer service telephone calls
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Data entry and research as required to troubleshoot customer problems
Skills & Proficiencies:
- Customer Service Skills
- Product Knowledge
- Quality Focus
- Market Knowledge
- Documentation Skills
- Listening Skills
- Phone Skills
- Resolving Conflict
- Multitask
- Patience
- Negotiation
- Positive Attitude
- Attention to Detail
- People Oriented
- Analysis
- Problem Solving
- Organizational Skills
- Adaptability
- Ability to Work Under Pressure
- Computer Skills
Job Type: Full-time
Salary: $16.00-$19.00 per hour
Benefits:
Schedule:
Application question(s):
- Do you have a valid BC drivers license?
- What is your status in Canada?
- What are your salary expectations hourly?
- Are you currently in/or around Surrey, BC ?
Work Location: In person
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