Job Description
Who We Are
Synthesis Health is a pioneer of medical technology solutions that owns and operates distributed radiology, medical imaging, and laboratory clinics. In late 2021, Pureform Radiology joined Synthesis Health. Pureform Radiology is a leading multi-modality diagnostic imaging provider committed to delivering exceptional patient care in the medical imaging field. Pureform Radiology offers Ultrasound, Mammography, Pain Management, Bone Densitometry, Fluoroscopy, X-Ray and Pediatric imaging services across our four community Calgary and Airdrie clinics.
What We Want
Pureform Radiology is seeking Part-time, Casual, and Full-time Medical Office Admins/Booking Specialists to join our team at our Head Office and various Calgary & area clinics. We are looking for a dedicated and proactive individual who wants to be a part of something bigger, takes the initiative on their own and who shares our approach to exceptional patient care.
What You Need to Know
Schedule
8-40 hours per week
Weekdays with some weekends required.
Required Qualifications
Required Education: A high school diploma.
Preferred Education: Medical Office Administration Certificate
Required Experience: At least one-two years of relevant experience in a healthcare facility such as record keeping, direct patient contact, answering phones, working with the public. Experience with medical terminology.
Required Knowledge, Skills, and Abilities: Ability to read, comprehend, and follow complex instructions. Ability to work in a fast paced environment amid interruptions. Good written and oral communication skills. Ability to think critically. Ability to work with persons from a variety of cultural, economic, and educational backgrounds.
Responsibilities
Front Desk Receptionist
Performs clinic reception duties, including greeting patients both scheduled and walk-in appointments, answers, screens, and routes telephone inquiries, scheduling walk-in patients for future dated appointments and arranges schedules for emergency cases in accordance with clinic guidelines; opens and distributes mail; transmit correspondence and medical records by mail, email, or fax. Checks in patients, assembles and prepares patient information forms and assists with the completion of these forms. Provides excellent customer service. Triage patient inquiries to the appropriate person.
Administrative
Maintains clean waiting room and patient room area conditions. Performs office maintenance duties based on clinic guidelines. Operates office equipment such as copiers, computers, fax machines. Scans documents, burns discs, and prepares patient files for other clinics. Receives training and certification for operating sanitization equipment.
Record Management
Assists in the creation and/or maintenance of files and records for the clinic such as patient files, patient appointment schedules, etc. Performs data entry entering patient information into the computerized patient care systems. Uploads patient consent/follow up forms into the patient file. Updates electronic medical record system as appropriate information as needed.
Innovation and Process Improvement
Assess workflows to find the most efficient ways to perform work tasks. Provides supervisor with ideas to increase operational efficiencies. Actively participates in brainstorming sessions to help create an efficient and effective workplace.
Communication
Delivers both written and verbal professional communications to patients, technicians, and physicians. Communicates routine information to patients.
Other duties as assigned.
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