Job Description
Employment opportunity: The Ear and Hearing Clinic, Waterloo Region
We are seeking a friendly, outgoing, detail-oriented, flexible, and committed individual to join our administration team.
Overview:
The Ear and Hearing Clinic is a locally owned and operated hearing clinic by an award-winning Doctor of Audiology. We are proud to be serving our communities with quality hearing solutions for over 20 years and are committed to providing high quality hearing care to adults and children. We have a Doctor of Audiology, five Audiologists, four Hearing Instrument Specialists on staff at three convenient locations.
As registered members of the College of Audiologists and Speech-Language Pathologists of Ontario, we are among the highest qualified regulated hearing healthcare professionals in Canada. We specialize in rehabilitating patients of all ages with hearing loss including local infants identified through the provincial Infant Hearing Program.
Responsibilities:
The ideal candidate is a detail-oriented and organized team player. As the first point of contact, and face of the clinic for our clients, the Client Care Coordinator (CCC) is responsible for providing superior client care and will be polite, courteous, and well-spoken. The CCC is also responsible for providing administrative support to Hearing Care Professionals (HCP) in all clinic locations, as well as providing additional support to surrounding clinic departments
KEY RESPONSIBILITIES
Customer Service – You are the first point of contact for our clients and aim to provide them with the best customer service in the industry.
Appointments – You manage our client appointments for the clinic you are employed at, but may be required to answer additional inquiries or check appointment details for our other locations. You are also responsible for the Health Care Professionals schedules and maintaining their appointments.
Hearing Professional and Administrative Support – You are responsible for providing administrative support for the HCPs in their respective clinic(s) as well as act as an office administrator for the clinic as a whole.
Qualifications:
· High school diploma required. Secondary degree/diploma in applicable field (preferred).
· At least 2+ years customer service experience required
· Organized, detail-oriented, and comfortable working with multiple priorities
· Excellent and accurate oral and written communication
· Strong Microsoft Office skills
Job Types: Client Care Coordinator (Administrative Assistant) Full-time, permanent
Location: Elmira, Ontario
Schedule:
- Varying weekdays hours between 8:30am – 7:30 pm
- Must be available to work a flexible schedule ( some mornings, afternoons, and some evenings).
Financial Duties:
Work remotely:
Job Type: Full-time
Schedule:
- Monday to Friday
- No weekends
COVID-19 considerations:
COVID-19 considerations:
To keep all staff and patients safe, we are using plastic barriers, PPE equipment is available on-site.
Education:
- Secondary School (required)
Experience:
- Customer service: 2 years (required)
Work Location: In person
Application deadline: 2023-07-30
Apply
Go Back