Job Description
Responsibilities:
- Answer calls and respond to emails
- Handle customer inquiries both over the phone and by email
- Identify and escalate priority issues
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Produce call reports
Requirements:
- High school diploma or equivalent
- Basic understanding of windows base systems
- Sound written and verbal communication skills
- Ability to multi-task
- Excellent verbal and written communication skills
- Ability to read, understand, and follow oral and written instructions
Job Types: Full-time, Part-time
Part-time hours: 20 per week
Salary: $19.20-$24.40 per hour
Benefits:
- Company pension
- Dental care
- Life insurance
- Paid time off
Flexible Language Requirement:
Schedule:
Supplemental pay types:
Education:
- Secondary School (preferred)
Shift availability:
Work Location: On the road
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