Job Description
Case Manager, Intake
POSITION
Case Manager, Intake
COMPENSATION
$22/hour for 48-week contract term
JOB TYPE
Full Time (35 hours a week), Contract (48 weeks, end date to be finalized through interview process)
Hybrid Role - we offer flexibility with virtual options; however, the role does require some in-person meetings. Primary office location in Brantford with a willingness to travel within the communities we serve is required (mileage reimbursement).
WHO WE ARE
For 100 years, Big Brothers Big Sisters, serving Grand Erie, Halton and Hamilton (BBBSGEHH) has provided vital services in our local communities. We are part of a National Federation comprised of 90+ Member Agencies servicing more than 1,100 communities across the country.
VISION
All young people realize their full potential.
MISSION
Enable life-changing mentoring relationships to ignite the power and potential of young people.
The agency is looking for an insightful and dedicated individual to join as an Intake Case Manager to help support our organization to deliver impactful mentoring services to the communities we serve.
The Intake Team is a vital component of BBBSGEHH. Responsible for the screening, assessment and training of all volunteer mentors as well as children and youth in our community-based program, they ensure our programs can run effectively.
The Case Manager, Intake, will work with a team of two colleagues responsible for screening all incoming volunteer mentor applicants, as well as child/youth (community-based) applicants as needed. The team will work cohesively to support one another, as well as to implement new strategies, or tools to innovate and improve efficiencies. The desire to learn and grow is a must.
We encourage applicants who self-identify and have lived experience from equity-seeking groups to apply. Applicants must be committed to the principles of Equity, Inclusion, Diversity and Belonging.
This position will report to the Manager, Intake & Partnerships of BBBSGEHH.
DUTIES AND RESPONSIBILITIES
· Monitor personal and shared inboxes related to mentor and family screening and enrollment;
· Enter confidential data into SDP (service delivery platform);
· Complete inquiry calls with those interested in mentoring, or those interested in programming for their child/children;
· Conduct mentor applicant reference checks (virtual or by phone);
· Complete virtual (or in-person) volunteer applicant and family (parent and child/youth screening interviews;
· Assess suitability and eligibility of both mentor applicants and families in written assessment summary and checklist;
· Case note and document all interactions and meetings with volunteer applicants and families during intake processes;
· Complete updates/re-screening for mentees on the waitlist;
· Provide training related to child safety (boundaries, voice and choice, circle of support etc.), mentor and mentee/parent/guardian roles and responsibilities, and developmental relationships;
· Provide regular reports to Management, or special reports as requested;
· Maintain strict confidentiality as outlined in agency Privacy and Confidentiality Policy;
· Perform administrative functions as required to manage caseload;
· Participate on committees as required;
· Support in the matching of successful mentor applicants with a mentee and their family;
· Support mentor recruitment initiatives (attend events in community, provide waitlist information to Marketing and Communications Manager)
QUALIFICATIONS AND REQUIREMENTS
- BSW or related post-secondary degree/diploma
- Experience with interviewing and assessments an asset
- Must have demonstrated knowledge and commitment to understanding the needs of working with marginalized and vulnerable people from a strengths-based approach
- Must demonstrate strong organizational skills, with the ability to plan, set priorities and meet timelines consistently
- Strong communication skills, collaboration and teamwork skills
- Working knowledge of Office 365 programs and familiarity with CRM Dynamics desired
- Strong problem-solving skills
- Ability to work flexible hours (evening meetings as needed)
- Access to a vehicle (for in-person meetings as needed)
- Current Vulnerable Sector Screening required prior to hire
Interested applicants are invited to submit a resume attention:
Jessica Lowry
Manager, Intake & Partnerships
Big Brothers Big Sisters, serving Grand Erie, Halton and Hamilton
InfoHH@bigbrothersbigsisters.ca
The successful candidate will be expected to start late August 2023.
We thank all applicants for their interest, however, only those candidates whose skills and experience best match the requirements of the position will be contacted for an interview.
Job Type: Fixed term contract
Contract length: 48 weeks
Salary: $22.00 per hour
Benefits:
- Casual dress
- Flexible schedule
- On-site parking
- Paid time off
- Work from home
Flexible Language Requirement:
Schedule:
Education:
- Bachelor's Degree (preferred)
Experience:
- Interviewing: 2 years (preferred)
Work Location: Hybrid remote in Brantford, ON N3T 4J9
Application deadline: 2023-08-04
Expected start date: 2023-08-28
Apply
Go Back