Job Description
Title: Mental Health and Addictions Case Manager
Department: Mental Health and Addictions
Reporting to: Director of Mental Health and Addictions
Hours: Full-time position, with the possibility of extension, pending funding. 37.5 hours weekly
Schedule: Standard hours Monday – Friday, 9:00 am – 5:00 pm, some evenings and weekends may be required
Hourly wage: Starting at $21.20 per hour, dependent on qualifications and experience
About RaY
Mission: To provide youth with what they need, on their terms, to better their lives.
Vision: RaY’s vision is that all youth have the opportunity to live a healthy and secure life; that they are given the chance to develop a belief in themselves through tools, information and programs that build personal capacity in order to be self-sufficient and no longer need RaY’s services.
About the Role
RaY Wired is a mental health and substance use virtual educational platform, based on principles of harm reduction. It is a virtual resource for marginalized youth who face barriers in meeting their mental health needs due to various reasons. It is an engaging, youth oriented interactive platform with an access to a Case Manager and a Support worker through a chat option. The Mental Health and Addictions program will be embedded throughout all departments at RaY, ensuring that any participant engaging with RaY services has access to appropriate mental health and addictions supports and system navigation.
As a Case Manager you will; develop content around topics related to mental health and addictions, manage a case load of users (chat communication with youth accessing platform), help youth to navigate the platform and resources, conduct follow ups, progress checks and goals setting, referrals to external resources and programs.
This position is directly focused on developing relationships, advocacy, crisis intervention, addictions support, mental health and addictions education, facilitation, system navigation and departmental administration. RaY is a fast-paced environment which depends on reliable, open-minded, flexible and team-oriented individuals to provide youth with what they need, on their terms, to better their lives.
Education and Experience:
· Post-secondary education in social services, psychology or sociology (BA/BSW/B.Ed or equivalent preferred)
· Minimum of 3 years of management experience in the social services
· Mental Health First Aid Basics or Adults who Interact with Youth knowledge
· Preferred certification: Level C-CPR, NVCI, ASIST, Stages of Change/Motivational Interviewing
· Valid driver’s license
· Criminal Record Check, Child Abuse Check and Driver’s Abstract
· Proficiency in MS Office and general comfort with technology
SKILLS AND ABILITIES
Required Assets:
· Experience working with vulnerable youth or other at-risk populations
· Cultural competency skills, knowledge, experience and awareness
· Strong working knowledge of harm reduction principles
· Strong communication and documentation skills
· Capacity to build and maintain strong relationship with partner agencies
· Strong advocacy skills
· Creative problem solving
· Ability to multitask and prioritize in a fast-paced environment with minimal supervision
· Responsible, organized, and detail oriented
· Excellent interpersonal, communication and written skills
· Experience with risk management
KEY RESPONSIBILITIES
The responsibilities of the Mental Health and Addictions Case Manager, but are not limited to the following:
_Case Management and Coordination
_· Build trusting relationships with homeless and impoverished youth and young adults who access services and resources through RaY’s Virtual Mental Health and Addictions Platform
· Conduct intakes, assessments, case reviews and case treatment plans; help participants to navigate materials on the platform and provide consultation, guidance, and prompts to ensure engagement and program completion
· Determine how youth fit into RaY’s intensity of needs scale and review on an ongoing basis to accommodate for changes in youth behavior or living situations
· Ensure follow up is completed for all of the participants on your caseload
· Connect youth to necessary and relevant resources, accessed through referral and direct provision; provide online consultation and guidance to external resources that can be beneficial to participants; help young people to navigate application process
· Impart information and direction that will empower youth and young adults to make informed and healthy decisions in the hopes of improving their quality of life
· Work in cooperation with RaY’s integrated service team and determine effective collaborative strategies that formulate best youth care practices
· Refer youth to culturally-relevant services as provided through the Cultural Program Manager, Knowledge Keeper and/or external Indigenous service providers
· Familiarize yourself with services available within participants communities so you can appropriately refer to accessible, local services
_Communication and Administrative Support
_· Ensure that all assessments, follow-ups and reports are completed in a timely manner
· Ensure all relevant information is relayed to the rest of the mental health team and any other involved parties using established communication pathways (email, WhatsApp, etc.)
· Enter all service activities into the Protegra database and update the participant tracking sheet on a daily basis
· Maintain quality up-to date documentation on all interactions with participants
· Ensure that all data collected is entered and reported in a timely manner (monthly)
· Assist the Mental Health and Addictions team with day to day case reviews and contribute to the lens of reducing harm in establishing preventative measures
· Support the strategic direction of the departments vision and goals through active engagement, leadership and aid the on-going initiatives that support an end to youth homelessness
· Attend agency and program related meetings as required
_Youth Care
_· Maintain a keen awareness of internal and external resources, such as government systems and mechanisms experienced for participants and an ability to establish interim resources where gaps exist.
· Build trusting relationships with participants in a non-judgmental and non- threatening basis, in alignment with RaY values and principles.
· Impart information and direction that will empower participants to make informed decisions in the hopes of improving their quality of life.
· Advocate on behalf of participants on a case by case basis with various “Systems” i.e. Child and Family Services, Employment and Income Assistance, Legal Aid, Health, Addictions, Justice etc.
· Effectively engage in conflict resolution, systems navigation and problem solving.
· Provide referrals for youth to participate in cultural activities and ceremonies with the guidance of agency supports and external resources, when applicable
Other duties as assigned
Physical DEMANDS and Work Environment:
· Physical demands: sitting, walking, some lifting up to 20 lbs
· Work environment: an environment of high-stress and fast-paced crisis intervention. Will be largely in the office but may require home visits and transportation of participants within city limits.
RaY is committed to representing diversity among our staff and volunteers. Indigenous peoples, visible minorities, persons with disabilities, persons of minority sexual orientations and gender identities are encouraged to apply and self-identify.
Job Type: Full-time
Salary: From $21.20 per hour
Benefits:
- Casual dress
- Company pension
- Extended health care
- Life insurance
- Paid time off
Flexible Language Requirement:
Schedule:
Experience:
- content creation: 1 year (preferred)
- Case management: 2 years (preferred)
Licence/Certification:
- driver's license (preferred)
Work Location: In person
Apply
Go Back