Job Description
Managed Services Analyst
ABOUT AGLC
Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust.
ABOUT INFORMATION TECHNOLOGIES
IT proudly provides the computer systems, security, IT services and governance that support AGLC’s businesses, including the operation & support of mission critical gaming, liquor and corporate systems running on a variety of computing platforms. IT ensures the stability and performance of a Local/Wide Area Network, which supports over 1,200 gaming locations and more than 2,000 computers/tablets, 150 physical and 2,000 virtual servers distributed across six corporate offices, casinos, RECs and bingo halls. IT provides leadership in the use of information technology, data and systems to help the AGLC achieve business goals and objectives.
ABOUT THE POSITION
Managed Services Analyst
Job Req: 1951
Location: St. Albert Office
Division/Branch: Information Technology / IT Operations
Classification: Systems Analyst 3 (553)
Status: Excluded
Employment Status: Permanent Full Time
Salary: $69,912.00 - $95,993.00
Closing Date: Until Suitable Candidate Found
JOB SUMMARY
Do you enjoy IT service delivery that meets business needs? Do like collaborating with a multitude of stakeholders to plan and coordinate delivery of IT solutions? Do you have a balance of Business Analyst and Systems Analyst skill set that enhance your customer service? If so, this may be the role for you?
Reporting to the Manager, Managed Services , the Managed Services Analyst is a senior technical service delivery role in IT requiring deep knowledge of complex technical ecosystems and excellent soft skills to fulfill a key function in the modernization and evolution of IT service delivery. This role is not expected to travel in the execution of their duties.
The purpose of this position is to support a broad portfolio of on premises, cloud based, and hybrid IT solutions provided to the business. The Managed Services support model requires a collaborative approach with Corporate Services, IT Security & Risk Management, Business areas, and vendors to ensure each solution in their portfolio has an Application Lifecycle Plan, a Vendor and Contract Management Plan, an IT Security Risk and Compliance Plan, and to carry out the required budgets and financial planning activities. The Managed Services Analyst will be responsible for working with each key area, internal and external, to develop the overall lifecycle management plan/roadmap for each solution and ensure execution. They will work collaboratively with divisional leaders/designates and vendors to develop, document, and mature new capabilities, processes, and procedures. They provide input into IT, AGLC divisional, and corporate project budgets.
The Managed Services Analyst will also prime selected divisional projects and enhancement activities. They will provide inputs to operational planning, and both tactical and strategic plans for their section/unit.
SKILLS/ABILITIES
A degree (or equivalent) in Computer Science or a related discipline plus four years’ industry experience.- Experience with the identification and successful deployment of new IT technologies and processes in a medium to large IT organization
- Experience with solution design and analysis
- Excellent interpersonal skills, including the ability to work across the organization and interact/influence/negotiate and facilitate effectively with colleagues and peers.
- Strong technical background in a broad range of technologies
Additional experience considered an asset for this role includes:
- Vendor and contract management
- Application lifecycle plan/roadmaps development
- Service support models development
- ITSM processes
NOTE:
- To be eligible to work for AGLC, you must be a Canadian citizen, permanent resident or eligible to work in Canada.
- While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.
- As a condition of employment, you will be required to obtain a satisfactory security clearance and clean drivers abstract (if necessary) prior to employment.
- An equivalent combination of education and experience may be considered. Candidates with lesser qualifications may be considered at a lower classification and salary. This recruitment may be used to fill future vacancies.
- AGLC is committed to creating a diverse environment and is proud to be an equal opportunity employer.
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