Job Description
Who are we?
At Mint Health+Drugs, we’re more than just a run-of-the-mill drugstore. We offer a deeper level of care, brought to you by independent pharmacy owners that are a part of the local community.
We believe that pharmacists, not corporations, shape the future of patient care. We're taking back our profession, one pharmacy at a time, with a team of pharmacists who are respected leaders and clinicians in each of their respective communities.
Why work for us?
Simply put, our mission is to Help People Feel Better. The core values of Mint Health+Drugs are rooted in the drive to make our communities healthier places. The very letters that make up Mint represent these guiding principles:
Motivate - To strive to be the best versions of ourselves, not because we have to, but because we desire to.
Innovate - There's always a right way to do something. Learn it first, then make it better.
Nurture - Take care of those around you, whether they are your friends, family, neighbors, co-workers or even a stranger.
Teach - Improving ourselves and those around us through lifelong teaching, sharing, and learning.
At Mint we pride ourselves not in the recognition we receive, but in the good quality of work we do for patient care. Helping people get ahead with their health is what we strive for. We are fortunate to have been recognized along the way:
- Canada's Most Admired Culture Award (2020)
- ACE Best Community Service Award (2019)
- Grant Thornton Top Ten Private Business Growth Finalist (2018)
- 2 Mint-employees in Top 40 Under 40 Avenue Magazine Edmonton (2018)
The Hiring Location:
Mint Health + Drugs: CMP (Community Members Pharmacy) was opened in 2012 with the mission of serving our community members within Edmonton’s vulnerable population sector.
Over the years, our pharmacy has grown extensively, and today, we have the privilege of working alongside the most prominent non-profit organizations in supporting this population that truly needs it the most.
Though we’ve since relocated our pharmacy into the Britannia-Youngstown neighbourhood from our original location in an effort to extend our support to a new community, our core principles remain unchanged. That is, we value the importance of listening, and understand that every person is unique having come from all walks of life carrying their own personal story. That’s why we strive hard to take the time to listen to every individual we have the opportunity to come across so that we cater our support around wherever they are in life and wherever they need us the most.
Whether it’s helping them find the best treatment option for their concerns, managing their medications, connecting them with a resource for sustainable housing, or just simply being a listening ear to hear out their frustrations, we’re always here to help.
Purpose of the position:
The Pharmacist is the health care expert in the organization and provides safe, effective, and direction in the most appropriate use of medication in the achievement of optimal drug therapy outcomes. The Pharmacist is responsible for the day-to-day operations of the dispensary. The Pharmacist provides pharmaceutical care, which requires the application of clinical knowledge, skills, and judgment of the pharmacist in the assessment and resolution of the patient’s drug-related needs. The Pharmacist influences the operations of the dispensary and that all legislation pertaining to pharmacy practice is upheld and Standards of Practice and the organization’s Code of Ethics are followed.
The Pharmacist is responsible for mentorship and guidance of other pharmacy staff including Pharmacist Technicians and/or Pharmacy Assistants, Pharmacy Students or Interns.
We are currently hiring a Part-Time Pharmacist, approx. 20hrs/week.
Flexibility to accommodate a Weekend-exclusive position (~4 hours per day) or part-time hours throughout the Weekday afternoons (e.g. 1:00pm-5:00pm, Wednesdays, Thursdays and Fridays preferable, but may be willing to accommodate other days of the week).
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Reports to: Pharmacy Manager
Competencies
Participation in the Continuing Competency Program through the Alberta College of Pharmacists to:
- continuously improve your level of professional knowledge and skill,
- take responsibility for maintaining a high standard of professional competence,
- evaluate your individual practice and assume responsibility for improvement, and
- keep informed about new pharmaceutical knowledge.
In addition to the technical competencies required for the performance of their role, the Pharmacist will also consistently demonstrate patient centered care through:
Advocacy:
- working with or on behalf of patients facing systemic barriers to adequate care
Multicultural competence:
- Developing an awareness of one’s own cultural values and biases
- Learning to value others’ worldviews
- Developing a set of culturally appropriate interpersonal skills
Empathy:
- Meeting patients, clients, and the public where they are at
Role Model:
As a valued leader of a service oriented team, it is imperative that the Pharmacist role model the customer service expectations we have for all frontline staff. These standards should be reflected in all interpersonal interactions with patients and customers, contributing to the overall success of Mint by improving community relationships as well as maintaining or enhancing Mint’s reputation as both a pharmacy provider and a community based service entity.
Responsibilities
Medication Management
- Using all pertinent information, assess each new or repeat prescription for appropriateness, safety and efficacy in relation to the unique needs and abilities of the patient and their desired therapeutic outcomes.
- Review medications and collaborate with the patient and other health care providers when necessary to determine, select, and recommend appropriate therapeutic options best suited for the patient.
- Refer to another health care professional as required.
- Dialogue with the patient regarding medication therapy. Provide information pertaining to proper administration; proper drug storage and handling conditions; common adverse reactions and how to mitigate; signs and symptoms of a therapeutic response, therapeutic failure, or adverse reaction; cautions regarding activities, foods or other drugs used concurrently; and when it is essential to seek additional care or advice.
- Develop and implement plans to monitor the patient's progress, reinforce and facilitate medication adherence, and assess therapeutic outcomes.
- Document actions taken in the care of the patient and communicate with other health care providers where appropriate.
Customer Service and Service Excellence
- Assess all prescriptions for legality and appropriateness.
- Check all out-going prescriptions to ensure correctness, or ensure that an appropriately trained pharmacy technician is available to do so where appropriate.
- Release all prescriptions to the correct customer.
- Communicate with other health care professionals and customers to clarify information, to make appropriate recommendations and to request orders.
- Communicate with third party insures to ensure that the customer is receiving all benefits available to them.
- Deal with customer concerns, and engage the pharmacy manager where appropriate.
- Document all patient interactions, health professional consultations, and any other information necessary to comply with pharmacy legislation.
- Receive all verbal prescriptions and requests for prescription copies as well as obtaining prescription copies from other pharmacies.
- Prepare extemporaneous compounds for patients including calculation of ingredients, identifying the appropriate procedure, assessing stability and compatibility of the formulation and checking the final product.
- Counsel all customers on drug, non-drug and health information when indicated
- Refer the patient and the patient's caregiver to relevant agencies where appropriate.
Chronic Disease Management
- Consistently apply all medication management principles.
- Initiate, modify, monitor and continue drug therapy for chronic disease under a collaborative agreement with the patient and other health care providers using agreed-upon protocols and all pertinent information.
- Request appropriate diagnostic tests when warranted and act on the findings.
- Educate the patient, the patient's caregiver, and other health care professionals in the management of chronic disease based on relevant sources of clinical information and lifestyle interventions.
- Encourage the use of self-monitoring tools to assist in the management of chronic disease where appropriate.
Health Promotion/Screening
- Develop and promote healthy living on an individual or community basis through the promotion of positive choices that enhance both physical and mental health.
- Endorse immunization programs within the established protocols in support of public health.
- Identify behavior associated with increased health risks and take an active role in educating those at risk.
- Screen patients at risk for chronic diseases or for diagnostic purposes for early identification and referral.
Patient Self-Care
- Assist the patient in selecting appropriate self-care regimens (for both drug and non-drug) through the use of assessment/triage/screening algorithms.
- Assess drug-related treatment options in consideration of the patient's current medication regime and health condition.
Patient Safety
- Ensure compounds are prepared using quality ingredients and following a compounding formula from a reputable source.
- Ensure sterile products are prepared according to guidelines established by a reputable source.
- Assess potential for harm following medication incidents and communicate with the patient, the patient's caregiver, and other health care professionals to assure patient safety.
- Document medication incidents or \near-misses\ in order to better understand and prevent adverse drug events.
- Report adverse drug reactions to effectively contribute to the post-marketing surveillance of drugs
- Answer all questions from the patient to the best of their ability and endeavor to research and find an appropriate response when the answer is not known
- Appropriately assess the customer and recommend a 2 product for sale if indicated, document the interaction
- Recommend Schedule 3 products for sale if indicated
- Handle all drug errors discovered and report them to the pharmacy manager
- Sign narcotic drug orders
Leadership:
- Acts as a professional in all matters
- Supervises the duties performed by pharmacy technicians, assistants, students, and interns
- Assist the pharmacy manager with performance evaluation of staff
- Ambassador of the Mint Health + Drugs brand
- Assists with the inventory processes in the dispensary
In furtherance of Mint’s mission to help people feel better, the Pharmacist will mentor students, interns and other pharmacy staff by demonstrating the following behaviours
- recognize mentor roles and responsibilities
- share knowledge about professional role share knowledge on Mint and ACP goals and values
- initiate and foster a mentoring relationship utilizing sound interpersonal and communication skills
- utilize open-ended questions and other communication strategies to deepen communication with mentees
- provide a safe and non-judgmental environment for mentees to express ideas and concerns
- provide timely support and understanding when the mentee experiences setbacks
- provide constructive feedback for mentees related to progress in meeting objectives and overall professional development
- assist mentees to identify areas for improvement
- assist mentee to develop critical reflectiveprofessional practices
- role model reflective practice
- provide assistance for professional problem solving and conflict resolution
- encourage reflection on progression in competencies
- share past successes and challenges
- celebrate successes together
- support and encourage mentee career planning (short and long term)
- support mentees in goal identification and objective setting
Education and Experience
- Bachelor’s degree in pharmacy
- A member in good standing of the college of pharmacists, including a valid license
- Completed an internship or fellowship within a retail pharmacy environment
- Additional Prescribing Authority or willingness to attain
- Valid Injection Certification or willingness to attain
Qualifications and Skills
- Computer proficiency with Word, Excel spreadsheets, Operis, Netcare, and other database programs.
- Very strong interpersonal, communication and customer service skills.
- Excellent organizational and time management skills.
- Excellent written and oral communication skills
- Takes initiative and exercises independent judgment.
- Understands scientific methodology as it pertains to research
- Very strong attention to details.
- Desire to learn and engage in professional development
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