Job Description
Date: July 13, 2023
Position Title: Clinic Assistant -Reception 1 – Part Time
Department: Clinic
Reports to: Manager, Clinic Operations
Classification: Union, Unit 4
Rate: $15.35-$20.20
Hours: Monday to Friday, 7:30am – 11:30am (20 hours per week)
DAYS/TIMES OF SHIFTS COULD VARY/CHANGE
Start Date: ASAP
Closing Date for Internal Applicants: July 18th, 2023
Closing date for External Applicants: Open until filled
The position is subject to a Criminal Record Check including a Vulnerable Sector
Search.
Position Summary:
Responsible for daily assistance to the clients and clinic staff at the Winnipeg Humane
Society. The main point of contact for clients for admitting and discharging animals for
surgical and follow-up appointments, also responsible for telephone reception of the
Clinic. In addition, completes data entry and provides assistance to the veterinary staff.
Has ongoing contact with the public, staff, and volunteers.
Duties and Responsibilities
1. Providing excellent customer service. Reception duties include greeting the
public in person and on phones, admitting and discharging surgical patients,
booking appointments and providing general information
2. SNAP (Spay/Neuter Assistance Program) information and bookings
3. Opening and closing duties include cleaning work areas, monitoring
equipment, securing cupboards and doors, balancing cash and POS drawer
and making up deposits
4. Data entry on appropriate animal files, including in-house and day surgery
animals
5. Monitor inventory and communicate needs to Clinic Assistant II – Reception.
6. Mailing of surgery reminders or other required documentation.
7. Basic animal husbandry to animals in clinic.
8. Provide assistance to the Veterinarians and Animal Health Technologists with
examinations and treatments of animals and with clerical duties.
9. Maintaining a spotless work environment in the clinic area.
10. Attend training sessions as required.
11. Other duties as reasonably assigned
Standards of Performance
1. Keeping the mission of the Winnipeg Humane Society in the forefront when
performing job duties; as well as when representing the Winnipeg Humane
Society both inside and outside of the shelter environment.
2. Successful and thorough completion of assigned job duties within reasonable
time limits.
3. Exemplary level of care is provided to each animal consistent with Humane
Society policies and procedures.
4. Reliability and diligence in the position.
5. Demonstrate efficiency, timeliness, and diligence in the completion of assigned
duties.
6. Communicates effectively and respectful with staff, volunteers and clients at all
times.
7. Capacity to work effectively in a team environment, tactful, supportive and able
to modify interpersonal style and behaviour to work effectively with others.
8. Demonstrate application of sound judgment and make appropriate decisions.
9. Maintain strictest confidentiality on all matters pertaining to the WHS.
10. Demonstrate willingness and ability to operate within the confines of the protocol
and policies as set by the WHS.
Accountability
Reports to the Manager, Clinic Operations and works day to day with the on-duty
Veterinarians and Registered Veterinary Technologists.
Authority
Authority to perform all assigned duties and responsibilities within established policies
and procedures.
Exemplifies Winnipeg Humane Society’s Core Values:
- We are and always will be humane
- We sincerely respect each other
- We communicate proactively, and we listen
- We are humble, and we are always willing to accept better and new ideas
- We are committed to transparency and accountability
Participates in creating a thriving Culture of Philanthropy at Winnipeg Humane Society
by:
- Being knowledgeable and supportive of WHS programs
- Sharing their passion for service to animals, people, and our community with our
guests
- Serving as an inspiration to all guests by providing an exemplary level of animal
care and guest service- Being able to communicate a compelling case for support that demonstrates
the impact of philanthropy on Winnipeg Humane SocietyAbilities, Skills & Knowledge
1. Excellent customer service skills a must; positive, pleasant attitude and good
interpersonal skills
2. Scientific aptitude and problem-solving skills are essential.
3. Responsible individual committed to the goals and objectives of the Society and
prepared to carry out duties in and thorough, efficient manner.
4. Excellent observation skills
5. Excellent communication skills both written and oral.
6. An ability to understand, clarify, record and manage multiple details.
7. Experience and skills in restraining animals safely and effectively
8. Attention to detail and 100% accuracy in data input
9. Must work effectively with the staff of the shelter as a whole.
10. Extensive computer literacy [including Excel].
11. An ability to communicate professionally, articulately, assertively and clearly by
telephone and e-mail.
12. Able to work independently, follow detailed procedures and apply sound
reasoning to problem-solving.
13. Self-motivating, enthusiastic individual; confident with responsibility.
14. Strong team-related skills, confidence and initiative to contribute new ideas and
ability to support an effective team.
15. Initiative; confidence to suggest improvements to current systems.
Education, Training & Experience
1. Minimum of High School Diploma or equivalent required,
2. Certificate in a recognized Clinic Assistant program or experience working for
either a human or veterinary hospital is an asset.
3. One to less than or including 6 months experience required
Forward your resume and cover letter to:
Attention: Vicky Farmer
careers@winnipeghumanesociety.ca
Please quote the Job Posting Number in your email or cover letter subject line.
The WHS is committed to providing accessible employment, and ensuring that our
recruitment, assessment and selection process is barrier free. If a candidate requires
accommodation during the hiring process, Human Resources Services will work with the
individual to meet their needs.
NO PHONE CALLS PLEASE
We thank all applicants for their interest, but only those selected for an interview will be
contacted. For more information and other employment opportunities, visit
https://winnipeghumanesociety.ca/about-us/careers/
Apply
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