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communications coordinator

Job Description

Hours

Pay Details

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.

Department Overview

The Corporate and Public Affairs (CAPA) department aims to inspire and connect our customers, communities and colleagues through communications, conversations and advocacy that enrich lives, deliver business outcomes and enhance our brand. We deliver best-in-class external and internal communications to help differentiate TD in the market and elevate our brand.

Job Details

We’re looking for an experienced professional communicator to plan, develop and deliver engaging content for both internal and external audiences. You’ll play a key role as part of the communications team that is telling TD’s transformation, enablement and customer experience (TECE) story – supporting communications and thought leadership for the office of the Senior Executive Vice President and TECE lines of business, driving outcomes that celebrate our colleagues and their achievements, advocate for our customers, and support business objectives.

The successful candidate will:

• Work closely with CAPA colleagues, senior leaders and business partners to develop and drive strategic communications plans to help bring TD’s Transformation, Enablement and Customer Experience (TECE) story to life.
• Produce and deliver compelling internal and external stories that will drive engagement through new and always-on storytelling and engagement strategies (internal and external), including paid, earned and owned channels.
• Develop communications collateral in a variety of mediums (e.g. videos, social media posts, media releases, FAQs, briefing documents, emails, etc.) in multiple voices intended for key target audiences and lead senior leader content for key TECE meetings and channels to support a strong colleague experience, including quarterly newsletter, executive meetings, town halls, and signature events.
• Bring to life thought leadership plans (earned, owned, social) for TECE leaders working closely with CAPA’s Digital Content Team, to produce an always on approach and earned opportunities to drive share of voice around TD’s employer, innovation and customer brand.
• Leverage extensive media relations experience and relationships to drive proactive external opportunities, capitalize on emerging trends and capture share of voice.
• Identify and manage corporate reputation issues and provide strategic counsel and direction to senior leaders and business partners. Act as a media spokesperson as required.
• Monitor and measure the impact of communications to increase value and bring forward creative solutions including setting up quarterly/annual reporting and metrics.
• Develop strong relationships with key business partners across TECE to ensure alignment with TECE strategy and messaging.
• Ongoing support of the communications and promotion of Diversity & Inclusion events within TECE, including Women at TD with CAPA colleagues as required.

#LI-Hybrid

Job Requirements

• 7-10 years of experience in corporate communications or agency environment.
• Superior organizational skills with the ability to manage multiple tasks and work with multiple stakeholders simultaneously.
• Exceptional written/verbal skills, passion for storytelling and connecting dots.
• Ability to develop and implement innovative communications strategies to effectively drive business objectives, with experience managing projects and/or editorial calendars and using data and analytics to track results.
• Strong track record in both proactive and reactive media relations. Experience working with journalists and publications focused on innovation and transformation.
• Proven experience providing communications counsel and issues management to business partners and senior executives managing complex corporate issues.
• Ability to work collaboratively in a fast-paced environment under tight deadlines; self-starter highly motivated to deliver results and ability to work independently.
• Very strong interpersonal and relationship-building skills, with the ability to interact with individuals and groups across all organizational levels.
• Strong experience in full Microsoft Suite, as well as creative/design skills an asset.
• Undergraduate degree or PR/marketing/corporate communications certification, designations, or equivalent preferred.

Company Overview

At TD we’re guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority

A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes … because when colleagues feel their best, they’re more likely to do their best.

Our Total Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work

At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they’ll always have access to the TD community and experience our culture of care.

Who We Are

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is a customer obsessed organization, and we are deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Inclusiveness

How We're Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

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