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communications technician

Job Description

Communications TechnicianJob Number: 47276

Are you a junior communications professional, looking to apply your excitement and skills for social media and media to work that helps shape the City’s reputation and brand?

Join Communication and Engagement’s Media Relations Unit to help the City deliver a consistent, professional and focused corporate presence through social media and media platforms.

As a Communications Technician, you will support various media activities, including creating media monitoring reports, distributing media releases, supporting the City of Edmonton's corporate social media presence and helping with news conferences and spokesperson training.

You will work closely with colleagues on communications tasks to provide support in the implementation of media and social media components of communication plans. A work day could include sharing the grand opening of a new park through Instagram stories, editing a media release on a Council initiative or discussing how to best tell a story of a new City attraction. The Communications Technician is reliable, a quick learner and has an eye for detail.

The ability to achieve timely results in the context of a respectful, inclusive and service-minded workplace will be key to the success of this role. With a focus on the City of Edmonton’s Cultural Commitments to be Safe, Helpful, Accountable, Integrated and Excellent, you will:

• Be responsible for the timely development and delivery of communications materials
• Prepare a weekday media monitoring report before 8:00 AM, provide campaign monitoring/reporting, and contribute to monthly and annual news and social media reports
• Prepare and distribute media content, including formatting, proofing, drafting in content management systems and archiving, with attention to detail to ensure error-free products
• Support the City’s web and social media presence by uploading videos, posting content, monitoring social media channels and assisting in the development of social media responses
• Provide assistance at events, press conferences and media availabilities
• Assist in the administration and organization of media training for the City of Edmonton
• Work with various online tools and databases that support the City's media relations activities
• Develop, post and coordinate content for digital platforms/websites and tools

• Graduation from a 2 year college, accredited post secondary institute or technical institute program with coursework related to public relations, communications,marketing or journalism
• Minimum 1 year of experience in a position related to social media, public communications and/or media relations operations
• Experience using a content management system or an email newsletter software program
• Strong writing and proofreading skills and knowledge of Canadian Press Style
• Experience with posting to Instagram, Twitter, Facebook and YouTube and following social media best practices
• Experience and knowledge of Google Suite and image editing software
• Knowledge of public relations principles and techniques as well as current knowledge of civic operations and activities
• Ability to build and maintain excellent working relationships and deliver a high standard of customer service
• Competency in administrative skills such as data entry, contact lists and spreadsheets
• Good organizational skills, ability to multi-task and manage priorities
• Proven ability to establish effective working relationships
• Understanding of public administration and experience working in a large organization is considered an asset
• Demonstrated ability to achieve results in the context of a respectful, inclusive and service-minded style
• Flexible and adaptable to change whether from shifting organizational priorities or changes in technology or communication practices
• Willingness to listen, learn and lead with empathy, develop your Leadership Competencies and align yourself with Communications and Engagement Strategic Pillars: People Leadership, Integration, Service Excellence and Business Professionalism
• Demonstrate service excellence, embracing diversity and promoting inclusiveness
• Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
• Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City’s leadership competencies, please visit edmonton.ca/our-culture
• Applicants written communications skills may be tested

The City of Edmonton is committed to inclusive, respectful, and equitable workplaces that represent the communities we serve. We continuously improve our systems, policies, and practices to remove barriers and ensure our employees, in all their diversity, can succeed. We value applicants with a diverse range of skills, experiences and competencies, and encourage you to apply. To learn more, see the Art of Inclusion: Our Diversity and Inclusion Framework here: https://bit.ly/3hd2d95.

The City of Edmonton strives to provide reasonable access and accommodations throughout the application and selection process. If you would like to request accommodation at any stage of the process, please contact Employment@edmonton.ca.

Up to 1 permanent full-time position

Hours of Work: 40 hours per week, Monday - Friday. The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.
Salary: $27.765 - $34.784 (Hourly); $57,973.320 - $72,628.990 (Annually)
Talent Acquisition Consultant: RD/JF

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