Job Description
BASIC FUNCTION:
Reporting to the National Manager, Community Programs and Professional Practice, the Coordinator, Volunteer Engagement is primarily responsible for recruiting and retaining new volunteers to support a variety of online and in-person community programs offered across Canada. In this role, the coordinator will foster community connections and ensure a positive and meaningful volunteer experience. The coordinator will manage and support volunteer recruitment, on-boarding, training and offer ongoing support, while supervising and actively championing volunteer-driven activities for virtual and in person programming.
RESPONSIBILITIES:
Volunteer Management
· Work with Program Instructors and Managers to assess program needs to connect and identify volunteer positions to support various programs and initiatives.
· Work with Program Instructors and Managers within Community Programs to ensure suitable volunteers are integrated into our children’s programs, skill development programs, technology programs, and recreational/social programs.
· Work closely with the Senior Manager, Volunteer Management and the National Manager, Community Programs and Professional Practice to create a proactive recruitment strategy that ensures an adequate number of volunteers are available to meet the needs of the programs.
· Provide oversight of the entire volunteer life-cycle, within virtual and in person programs, leading recruitment activities, completing screening and selection of volunteers, ensuring appropriate volunteer assignments, and providing ongoing support. This includes placements for students and interns.
· Respond to inquiries from potential, current and past volunteers.
· Meet with volunteers on a regular basis to provide debrief opportunities as well as “in the moment assistance” as needed.
Stakeholder Engagement and Community Building
· Cultivate, secure and manage agreements with colleges and universities seeking placement opportunities for students, understanding the necessary alignment between the area of study and our community programs.
· Attend and support March of Dimes Canada community-based events.
· Represent March of Dimes Canada at community meetings, conferences, and community events to promote the organization’s objectives and identify potential collaboration opportunities.
· Network and engage with community organizations, schools, service clubs, and businesses to foster partnerships in volunteer opportunities which support program goals.
Training, Knowledge Development and Reporting
· Ensure privacy and confidentiality protocols are followed for all volunteers.
· Work with the Community Programs team to ensure that March of Dimes Canada processes and procedures are followed.
· Identify areas for improvement pertaining to efficiencies and implement new processes, structure, and resources accordingly.
· Contribute to the development of volunteer-related policies, procedures, and practices in accordance with organizational standards.
· Identify learning and development opportunities related to this role.
· Contribute to annual program plans, establishing objectives and key performance indicators that are aligned with the broader community programs goals.
· Gather and maintain appropriate data on volunteers and activities completed.
· Generate monthly reports as needed.
QUALIFICATIONS:
- A minimum of 2 years working experience in a volunteer coordination capacity
- Post-secondary education in relevant field, and/or related equivalent experience
- Experience working with the disability community, knowledge of disability issues and/or lived experience of disability or providing person centred support will be considered strong assets.
- Awareness of crisis management strategies and understands the importance of risk management protocols.
- Experience with resources development.
- Proficient in Microsoft Office Suite
- Experience with volunteer management databases will be considered an asset.
- Excellent interpersonal communication skills with demonstrated leadership skills.
- Strong written and verbal skills with the ability to communicate effectively and efficiently.
- Proven ability to supervise, motivate, train, and monitor the performance of a team of volunteers.
- Strong organizational skills, ability to prioritize multiple tasks and deadlines.
- Self-motivated with the flexibility to adapt to changing demands and deadlines to achieve results.
- Demonstrates willingness and ability to apply new methods and techniques.
- Some evening work will be required.
Remote role but must reside in Canada.
Please note that March of Dimes Canada has a mandatory COVID-19 vaccination policy. All employees must be fully vaccinated against COVID-19 by receiving all required doses of a vaccine approved by Health Canada at least 14 days prior to the commencement of their employment, or as otherwise recommend by public health authorities. We will provide reasonable accommodation to individuals who are unable to be vaccinated for medical reasons or on the basis of any other protected ground, as required under applicable human rights legislation.
March of Dimes Canada is committed to a workforce that is reflective of the diverse populations that we serve. We welcome applications from qualified individuals from all backgrounds. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), and accessibility standards across Canada, March of Dimes Canada will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require any accommodations, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable and accessible.
Job Type: Fixed term contract
Contract length: 12 months
Schedule:
Work Location: Remote
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