Job Description
Req ID: 23403
Vacancy Type: Temporary
Number of Positions: 2
Closing Date: 07/30/2023
The Recreation Customer Service Centre is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can assist in day-to-day operations with an emphasis on providing exceptional customer service over the phone, in person and via email while responding to activity and facility booking inquiries, process recreation transactions (such as facility bookings / activity enrollment) through ActiveNet software, listen to customer needs and issues, offer a unique and innovative solution to each problem and follow through with related administrative tasks while supporting the policies/procedures of the City of Mississauga.
Reporting to the Supervisor, Customer Service Booking and Registration, the successful candidate will:
- Provide exceptional customer service experiences to all customers and maintaining established service levels with the Customer Service Centre.
- Process activity enrollments and facility booking requests received via phone, email or in-person.
- Process refund/transfer/withdrawal requests received via phone, e-mail or in-person
- Utilize sales and marketing techniques to promote recreational services and facilities.
- Provide administrative support to the operation including tasks (i.e. maintaining registration waitlist file, processing and monitoring cancellation/refund requests, tentative hold lists and any other tasks assigned).
- Liaise with internal staff to resolve customer service issues.
- Provide information to senior staff as required.
- Strictly adhere to all cash handling standards, policies and procedures.
- Graduation from Secondary School required and Post Secondary education preferred.
- Minimum five (5) years of progressive office experience or equivalent related experience in a team-oriented, customer service environment.
- Knowledge of recreation registration and/or booking business processes and related Corporate Policies and Procedures.
- Proficient in the use of computer applications such as Microsoft Word, Excel, Outlook and ActiveNet.
- Excellent oral and written communication skills are essential with demonstrated ability to communicate effectively with all levels of management, staff, elected officials, members of public and outside agencies.
- Demonstrated ability to effectively work independently and within a team environment.
- Ability to establish priorities and deal efficiently with changing priorities.
- Attention to detail, excellent planning, organizational and time management skills are mandatory.
Hourly Rate/Salary: $ 50,784.00 - $ 67,713.00
Hours of Work: 35 hours per week
Work Location: Paramount Fine Foods Centre
Department/Division/Section: CMS/Community Services Dept , CMS/Recreation Division , South District
Non-Union/Union: Non Union
A Criminal Record and Judicial Matters Check (Level 2) will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.
We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.
All personal information is collected under the authority of the Municipal Act.
We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
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