Salary 35880 CAD Company Enterprise Holdings Website www.go.enterpriseholdings.com Headquarters CEO Revenue Type Sector Founded
Job Description The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Service Representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as full time.Opening available at the following branch location3625 50 STREET COLD LAKE, AB T9M 1K6This is a full time position that pays $17.25 / hourWe offer:Paid time offEmployee discountRetirement savings planExtended Health Benefits (Medical, Prescrption Drug, Dental and Vision)Life InsuranceTraining and developmentSchedule:Monday-Friday: 8:00am-5:00pmSaturday: 9:0am-12:00pm (Rotating)Responsibilities:Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls for callback management, A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededUnderstand and communicate rental terms and conditions, vehicle features and other servicesMay sell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenanceClean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/VeteransQualifications:Must be at least 18 years of age.High school diploma or above required; some college preferredMust have at least 1 year prior customer service, retail, or administrative support experienceMust have a valid Class 5 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related conviction on driving record in the past 5 yearsMust be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future. Apply Go Back