Job Description
Please apply by submitting your CV in pdf format only, along with your salary expectations.
The Organization:
Based in the progressive Guildford area of Surrey, the Fraser Valley Real Estate Board (FVREB) serves over 5,000 real estate professionals who live and work in the BC communities of North Delta, Surrey, White Rock, Langley, Abbotsford, and Mission. We are a long-standing, fiscally sound organization that relies on our comprehensive online listing system for relaying real estate property being offered for sale.
We celebrated our centennial in 2021, and are looking to hire an experienced and motivated Customer Service Representative (TEMPORARY) to efficiently and effectively maintain the Multiple Listing Service® (MLS) database.
Please note that this is a temporary role - with an end date of June 30, 2024.
The Ideal Candidate:
Our ideal candidate will be particularly focused on member service, instrumental in providing a positive, supportive customer service experience for members, while accurately collecting and posting subject property information, ensuring the information entered complies with board rules and that departmental systems, controls and practices are followed.
What You’ll Do:
- Collect and accurately enter information in the MLS® database.
- Accurately file all documents in the document management system.
- Provide key information to members.
- Receive, consider, and communicate expressed needs and criticisms of MLS® users and subscribers, recommending constructive solutions and workarounds within overarching organizational principles.
What’s in It for You:
- A competitive annual salary – contingent on demonstrated exposure and experience;
- Extended-Healthcare coverage and paid vacation.
- Great office space with modernization plans in the works;
- Free Parking!
What You’ll Need:
- Post Secondary diploma in a relevant discipline or equivalent combination of training and relevant work experience;
- Not less than two (2) years of experience working in member services or customer support;
- Demonstrated experience or acumen in dealing with customer support and conflict resolution;
- Above-average prioritization, problem-solving, and communication skills;
- Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
- Unwavering customer-service orientation;
- Ability to work independently and within teams;
- Positive attitude, ability to adapt to change, and superior sense of accountability and responsibility over assigned objectives, outcomes, and records.
Please apply by submitting your CV in pdf format only, along with your salary expectations.
- To be considered for employment, candidates must provide proof of citizenship, permanent residency, or eligibility to work in Canada with no restrictions.
- Employment is contingent on the satisfactory completion of a pre-employment background check.
- This posting will remain open until a qualified candidate is hired. We sincerely thank all applicants who express an interest in this role but wish to let you know that we will only be contacting applicants that are aligned with our requirements.
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