Job Description
Mealsy Overview:
We are a dynamic and fast-growing SaaS company that provides innovative software solutions to restaurants, helping them streamline their operations, enhance customer experience, and drive business growth. With our cutting-edge technology and commitment to customer success, we are revolutionizing the restaurant industry.
Position Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative (Level 1). As the first point of contact for our restaurant customers, you will play a critical role in delivering exceptional support and ensuring their success with our software products. This is an excellent opportunity to work in a dynamic and collaborative environment, serving a diverse customer base of restaurants.
Responsibilities:
- Promptly respond to customer inquiries, providing professional and courteous assistance via email, phone, and other communication channels.
- Identify and troubleshoot software-related issues, offering effective solutions and guidance to ensure problem resolution.
- Assist customers with product functionalities, menu management, online ordering, and general software navigation.
- Document customer interactions and details of support provided accurately in our CRM system.
- Collaborate with cross-functional teams, including development, product, and quality assurance, to escalate and resolve complex issues.
- Continuously enhance product knowledge to stay up to date with new features and functionalities.
- Contribute to the development and maintenance of our knowledge base and self-service resources.
- Strive to achieve high levels of customer satisfaction and exceed performance targets.
Requirements:
- Prior experience in a customer support or service role is preferred, particularly in a SaaS or technology company.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts in a clear and understandable manner.
- Strong problem-solving skills and the ability to think analytically to troubleshoot and resolve customer issues.
- Empathetic and patient approach to customer interactions, with a genuine desire to help and support customers.
- Ability to work effectively in a fast-paced and dynamic environment, managing multiple priorities and deadlines.
- Familiarity with the restaurant industry, POS systems, or online ordering platforms is a plus.
- Proficiency in using CRM systems and ticketing tools to manage customer inquiries is desirable.
We offer competitive compensation, a collaborative work environment, and opportunities for professional growth and development. If you are passionate about providing exceptional customer support and thrive in a technology-driven industry, we would love to hear from you.
To apply, please submit your resume and a cover letter highlighting your relevant experience and why you are interested in joining our team.
Note: This job description is intended to convey essential job duties and responsibilities and is not an exhaustive list. The position may evolve and additional responsibilities may be assigned based on company needs.
We are an equal opportunity employer and value diversity in our team.
Job Type: Full-time
Salary: $40,000.00-$45,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
Schedule:
Ability to commute/relocate:
- Toronto, ON M2N 5P6: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (required)
Work Location: In person
Expected start date: 2023-08-15
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