Job Description
Vintage Hotels is currently seeking full and part time Luxury Spa and Travel Advisors to join our growing team!
Situated in the heart of Niagara, this is your chance to gain valuable experience within a collection of Niagara's top hotels!
What you'll be doing:
- Answers the telephone, takes reservations, referring calls to the appropriate person/departments as necessary.
- Responds to Guest concerns and makes reservations for accommodations, spa, dining and theatre tickets.
- Performs accounting duties related to credit card approvals for reservations and daily cash reports as needed.
- Performs sales functions, processes expectancy reports, in-house daily lists, group rooming lists and occupancy reports.
- Process spa bookings and packages as required.
- Process forms and assist in booking purchase gift letters and donations.
- Processes mass mail outs for brochures, promotions, confirmation letters and special occasions for Lais Hotel Properties Limited.
- Respond to Guest complaints, requests and referrals as necessary.
- Reserve services/ amenities in conjunction with other packages being purchased.
What You'll bring to the team:
- Excellent computer skills.
- Pleasant and professional telephone manner.
- Excellent communication skills both written and oral.
- Proven ability to provide excellent Guest service.
- Previous up-selling and/or sales experience is considered an asset.
What's in it for you:
- Benefits after 3 months
- Career advancement opportunities
- A tenured team to support your learning and development
- Free meals
- Company wide discounts
- Tuition reimbursement
While we encourage all interested candidates to apply, please note that only those selected for an interview will be contacted.
Accomodations can be provided throughout the recruitment process upon request.
Job Types: Full-time, Part-time, Permanent
Salary: $16.65-$17.53 per hour
Benefits:
- Dental care
- On-site parking
- Paid time off
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Niagara-on-the-Lake, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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