Job Description
In this role, you will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers’ business often depends on your ability to quickly and efficiently provide them with the right parts and/or solutions – especially when customers are experiencing costly equipment breakdowns. You will also have duties that will require mechanical aptitude and a technical problem-solving approach.
The successful candidate will be responsible for:
- Inside Sales responsibilities
- Directly engaged in all sales activities
- Maintaining up to date knowledge of the company’s service offerings
- Build ongoing relationships with customers
- Responding to customer product inquiries both in person (branch) and via phone/email
- Providing support to the outside sales force
- Ensuring accurate, timely order processing through the computerized order processing system
- Selection and conversion of mechanical components as well as basic system design
Preference will be given to candidates who possess the following qualifications:
- Proven mechanical background
- A history of successful customer service
- Self-motivated
- Enthusiastic and exhibits a positive attitude and desire to succeed
- Interest in customer satisfaction and desire to provide excellent service always
- Ability to multitask in a busy office environment while maintaining professionalism at all times
- Attention to detail
- Excellent communication skills – both written and verbal
- Analytical and problem solving capability
- Computer literacy with focus on Outlook, Word, Excel and SAP
- SAP experience would be an asset
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
Work Location: In person
Apply
Go Back