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Wagepoint Logo

customer relations

5475463

Remote

Today

45000 - 40000 CAD

Wagepoint


Job Description

Who We are:

At Wagepoint, we’re good people. Sure, maybe we’re biased. But that’s only because Wagepointers bring the best versions of ourselves to do some of the best work in our careers.
We’re an authentic team who bring our diverse backgrounds, ideas, experiences and cultures together to make payroll magic. Speaking of, we “pull rabbits out of hats” for 23,000 small business owners across the US and Canada who rely on our payroll software to pay their employees and process their taxes. And we’re just getting started.
We’re growing and looking for more awesome people to join our merry band of misfits. We are looking for people who share our understanding that when it comes to our commitment to our customers: we mean business. Especially given that the consequences of getting payroll wrong can sometimes be dire.
If you are the kind of person who has always wanted to make a difference and be heard at work, Wagepoint will give you plenty of opportunity to do just that.
The Role at High Level:We are looking for a talented Customer Support Specialist (Otherwise known as Payroll Specialist) who doesn’t shy away from tackling hard problems and interesting (well, most times!) subjects like payroll and HR technology. This role will be responsible for supporting our customers as they run their payroll, ensuring that everything is set up correctly for our customers within our software, and providing support to our sales and onboarding team. You will report directly to our Head of Customer Success.

What you'll be doing:



What you bring to the table:

Bonus points if:

What we bring to the table:

Next Steps:If all the above feels right and proper, please don’t feel like you need to send us an uninspired cover letter. Just send us your updated resume and perhaps a few lines on what excites you about the job - we really want to get to know who you are, not just about how we can work together. If we believe you’re a good match, someone from our team will reach out to schedule a call.

Psssst!
Wagepoint is an equal opportunity employer. We welcome and appreciate all applicants with diverse backgrounds, races, religions, genders, identities, ages, experiences (the list goes on!). We are committed to making not only our workplace safe and inclusive for everyone, but also ensuring our recruitment process reflects that. We are a remote company, so there's no need to travel to an office for an interview, but if you require any special accommodation during our recruitment process, please let us know. We are more than happy to assist!

About Wagepoint

Wagepoint is a simple and fast online payroll app, backed by the world's friendliest team.

The app is ideal for small businesses across North America (US & Canada) who are looking to pay their employees easily and quickly.


Department

Customer Service

Employment Type

Permanent - Full Time

Location

Canada - Remote

Workplace type

Fully remote

Compensation

$40,000 - $45,000 / year

Reporting To

Head of Customer Success


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