Salary 77780 - 64780 CAD Company Canada Cartage Website drivecanadacartage.com Headquarters CEO Revenue Type Sector Founded
Job Description DIRECTOR OF OPERATIONSWhy you’ll love Canada CartageAn iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.Position SummaryLocated in the GTA, Ontario, the Director of Operations is responsible for working with and leading the day-to-day activities of the Operations Team (Customer Service, Operations Managers, Planning, and Dispatch) to effectively implement transportation services to customers and to ensure that all activities are accurately recorded in the company’s transportation management system for the Region. Regular interaction with customers to strengthen business relationships and foster a high level of communication.Location: London, Guelph, OshawaWhat you’ll doBalance the needs for high service levels and at the correct cost levelsProfit & Loss responsibility for the operationsManage driver relations in the regionMonitor fleet suitability to perform the commissioned workConscious of the needs for a safe workplace and compliance with laws in order to ensure that the Carrier Profile in the region is kept at an acceptable levelResponsible to ensure the front-line operations teams use the technology provided and use it in the company-sanctioned manner. This includes the A1T Transportation Management System (TMS) and the Canada Cartage On-Board Mobile tracking and KPI-generation systemDevelop a winning team and provide communications to all employees through staff and driver meetingsParticipate in regular communications and strategy sessions as they involve new customer acquisition, customer retention, continuous improvement and cost containment strategiesParticipate in meetings when requested by the VP and prepares for the operations meetings to ensure the territory meets and exceeds the established criteriaEnsuring operations team have the necessary tools to perform their job functionsConducting regular formal employee reviews and informal feedback discussions for all staff within their area of responsibilityMonitoring service levels to ensure customer expectations are met or exceededAdministering disciplinary action as requiredSupporting and enforcing the Company’s Health and Safety and Compliance policiesWorking closely with the Operations Managers in all aspect of the day-to-day Operations of the account(s) they are responsible forTraining, coaching, development and leadership of staffDeveloping and implementing goal, target and performance standardsKeeping open communication with local staff, regional and head officeWhat you’ll bring Excellent leadership and analytical skills Previous experience in a leadership role within the Trucking / Transportation industry Excellent verbal and written communication skills Ability to handle multiple projects and tasks MS Office proficiency necessary Experience with budget planning, P&L responsibility Professional conduct and excellent customer service Ensuring that the branch environment is up to the standards and policies of the Company Excellent communication skills 10 years of experience in Transportation, Warehousing, and or Distribution Post-secondary education is an asset Class 1 experience an asset Experience with managing a large driver/employee base Self- Motivated and driven Great attention to detail Success in a Computer and technology focused environment Excellent track record for customer service Why people love working for Canada CartageHybrid work opportunitiesExtended health and dental, retirement plansPaid personal days and sick daysCohesive team and a positive, hard-working atmosphere.Meaningful opportunities for career growth.Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a fewFun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.We give back to the communities in which we operate by volunteering and donating to local charities.We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.We are a top employer!Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers 2022. This is the sixth straight year that Canada Cartage has been included on this list.https://www.forbes.com/companies/canada-cartage/?list=canada-best-employers&sh=7841454553d8The Canada’s Best Employers 2022 title, along with our 6th year of being recognized by Trucking HR as one of Canada’s “Top Fleet Employers” serves to reinforce Canada Cartage’s reputation as an employer of high quality.We’re growing! We have also been ranked in the top 10 of Today’s Trucking top 100 ranking of Canada’s largest for-hire truck fleets for 2022. https://hubs.la/Q017bTLd0Celebrating 100 years: https://www.youtube.com/watch?v=b3S-CtHQhVYWhy do we have one of the lowest driver turn-over rates in Canada? A team environment, short-haul regular routes and great benefits. Come work with us:https://www.youtube.com/watch?v=rpMA1riOzPIOur ValuesIntegrity: We conduct our business with honour, honest and ethics with our people, the environment and legal matters. We believe I being transparent and trustworthy, respecting the traditional “handshake” value system and earning our way in.Humanity: We are a family minded organization, caring for people and treating them with dignity, decency and respect, be it employees, customers, suppliers or our partners. Open door policy and dealings is our way.Accountability: Accountability and accessibility to our staff, customers and our customers’ customers is of utmost importance to us. We enable a high level of two way communication, providing access to people who wil deal with issues ad have the willingness to resolve things. We will be relied on and held accountable for our results and our long term commitments.Collaboration: We understand that results are the product of a team effort. As part of our process, we ensure collaboration with all our staff at all levels in all roles across departmental lines. With our customers, we use a collaborative style approach, sharing ownership to ensure a successful operation.Dedication: Our organization is employee and customer-driven. We encourage an environment of conscientious effort and earnestness, hiring problem solvers who are responsive and have a "can-do" attitude to get the job done.Leadership: Personal leadership to us means being competent, taking ownership, demonstrating initiative, and having a voice. Corporate leadership to us means being leaders in the market, continuous improvement and innovation, and empowering those around you.https://jobs.jobvite.com/canadacartageCome work with an industry leader!We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.Before you start with us, we will conduct a criminal record check, verify your education, and check your references.Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women. Apply Go Back