Job Description
Company Introduction
A subsidiary company of Tenmay16, Finlandia Pharmacy & Natural Health Centre (“Finlandia”, https://finlandiahealthstore.com/) located at 1111 W. Broadway, Vancouver, BC V6H 3X5, is hiring for a Director of Operations. Finlandia is well known in the community, has an onsite compounding facility, and carries a series of private label supplement products. At Finlandia, our goal is to help our customers achieve their health needs. We have registered holistic nutritionists, naturopaths, herbalists, pharmacists, and more. Finlandia is known for bridging the gap between traditional and alternative medicine.
Duties and Responsibilities
- Directs, develops, implements, publicizes, and administers operations strategies and objectives to ensure the achievement of Finlandia's sales goals and objectives;
- Directs the operations function in conjunction with business growth, introduction of new operational systems, meeting organizational financial objectives, and meeting organizational goals in relation to safety, quality, and timely delivery of products or services;
- Assists with development of organization's policies, practices, and attainment of operating goals, while maintaining some management responsibility;
- Assesses and assists CEO in upgrading the management talent base within operations to achieve growth and meet market needs;
- Coordinates needed support to operations areas through intradepartmental interface for smooth workflow and cost-efficient product or service;
- Manages and assists in coordinating efforts between support departments within the organization;
- Contributes to the overall short- and long-range planning process and in the establishment and assessment of the organization's annual operating budget;
- Plans, prepares, controls, monitors, and forecasts organization's direct and/or indirect budgets;
- Directs the capital expenditure and asset redeployment activities;
- Ensures attainment of efficient and economical performance in relation to profit and year-end goals;
- Participates in the investigation and implementation of new services, manufacturing processes, and product or systems technologies to meet the organization's objectives;
- Establishes, implements, revises, and maintains policies and procedures related to operations. Oversees compliance of established policies.
Skills, Experience, and Qualifications
- University degree(s) in Business Administration, Marketing & Sales, Pharmaceutical Sciences etc., supplemented by 5 to 8 years of progressively responsible experience in pharmaceutical sales, services or operations industries;
- Minimum of 3 years management experience is essential. This experience is preferably with a sales/marketing and retails operation team to builds and manages teams, implementing people management strategies;
- Sound understanding of the pharmaceutical retail sales operations, inventory control, logistics and vendor management’s S&OP process and key performance metrics;
- Experience in the Medicines and Healthcare Products industry is very desirable;
- Strong teamwork spirits, able to build and facilitate strong cross-functional work teams.
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