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front desk agent

Job Description

• Education: Secondary (high) school graduation certificate
• Experience: 2 years to less than 3 years

Work setting

• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Take, cancel and change room reservations
• Investigate and resolve complaints and claims
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Answer telephone and relay telephone calls and messages
• Provide customer service

Personal suitability

• Client focus
• Excellent oral communication
• Reliability
• Team player
• Work Term: Permanent
• Work Language: English
• Hours: 35 to 40 hours per week

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