Job Description
Taboo Muskoka is hiring Front Desk Agents! Do you love meeting new people and not only know what it means to meet customer expectations, you 'exceed them' for breakfast?! If you're a self starter, can work under pressure and have a sense of urgency when it comes to delivery exceptional customer service, keep reading and see if this role is for you!
Come work & play in beautiful Muskoka! Taboo Muskoka is a privately owned Resort and Golf Operation whose mandate is to 'Create happiness by offering incredible Muskoka experiences to our guests and team." Staff housing available! The health and safety of our staff, condo owners and guests is paramount and only candidates fully vaccinated and willing to comply with the new Covid-19 policies and protocols will be considered.
Our Front Desk Agents are very often the very first employee our guests meet. They play a critical role in ensuring our customers are happy and have an exceptional customer experience. You may think it's only about checking guests in and out, but it's much more than that! You are the central hub of knowing what is going on around the resort, sharing information and ensuring guests get what they need, when they need it. And, you can't do this alone. You will work closely with your team members, supervisor and other departments. Collaboration, teamwork and communication is key! And here's what else:
KEY SKILLS & KNOWLEDGE
- Check-in and check-out resort guests and condo unit owners in a timely, friendly, courteous manner to ensure a seamless arrival and departure experience.
- Perform and complete duties of Front Desk Operations including but not limited to taking/making guest reservations, attending to switchboard, operating Front Desk
- Promote and communicate resort and surrounding area information and activities;
- Assist in resolving guest issues;
- Answer guest inquiries promptly and in professional and courteous manner
- Work and communicate in a positive and cooperative manner with other Taboo Muskoka team members in the Guest Services Department and other resort departments;
- Complete daily and monthly reporting requirements
- Preparation of accurate daily pass along information
- Contributing to achieving the loyalty of our guests by exceeding their expectations and providing warm personal service with each interaction. Answer guest inquiries in a timely and accurate manner.
- Maintain inventory of vacant rooms, reservations and room assignments.
- Answer guest inquiries in a timely and accurate manner.
- Knowledge of resort Health & Safety/Emergency procedures
- Other duties as assigned by Assistant Front Office Manager or Guest Services Manager
EDUCATION AND EXPERIENCE (Education, Experience, Knowledge & Skills)
- Degree or Diploma in Hotel/Resort Management is an asset;
- Experience in Guest Services is preferred;
- Positive and dynamic personality;
- Must be computer literate, with experience in Windows, Internet, Excel spreadsheets and email. Experience with Maestro PMS is also preferred but not required.
PHYSICAL REQUIREMENTS
- Must be able to work flexible hours including early mornings, evenings, weekends and holidays.
- 90% Constant standing and walking throughout shift.
BENEFITS OF WORKING AT TABOO MUSKOKA
- $1 per hour bonus for completing your contract
- $500 for referring fellow team members and earn $ for bringing in business
- Complimentary 2-night stay (off season)
- Complimentary use of resort amenities including trails, bikes, beach, pools, tennis, golf, gym
- Staff housing available (located in town of Gravenhurst – short 7kms or 5 mins from the resort)
- Shuttle services to and from staff housing and the resort
- 50% rebate on housing costs upon completion of your contract
- Potential room for career advancement
- Staff (and friends and family) discounts on meals, rooms, merchandise and golf
- Staff appreciation events and activities
- Employee recognition program
- Employee Wellness Program
Taboo Muskoka is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Taboo Muskoka will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise Human Resources.
Please be aware that Taboo Muskoka has a mandatory vaccination policy in effect for all employees.
To be eligible to apply for this position you must be legally entitled to work in Canada. We are not accepting International applicants without a valid work permit. We thank all applicants for their interest. Only successful candidates will be contacted.
Job Types: Part-time, Fixed term contract, Seasonal
Contract length: 4 months
Part-time hours: 24 per week
Salary: From $17.00 per hour
Benefits:
- Company events
- Discounted or free food
- Store discount
- Wellness program
Flexible Language Requirement:
Schedule:
Supplemental pay types:
Experience:
- Hotel Guest Services Staff: 1 year (preferred)
Work Location: In person
Expected start date: 2023-07-29
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