Job Description
We are looking for a friendly and experienced candidate with previous hotel experience to join us as Hotel Front Desk Agent for our Hotel, Quality Suites London which will become Comfort Suites London.
You will be responsible for the following:
- Greet and welcome guests and ensure their needs are met in a timely manner
- Check-in and assign rooms to arriving guests
- Manage and process, cancel, and change room reservations
- Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner
- Manage and process payments and balance cash
- Document in the Front Desk logbook any issues that need to be communicated to the staff for the next shift, and escalate to the Hotel Manager as needed.
- Answer phone calls and direct to others as required
- Coordinate with housekeeping and maintenance
- Perform clerical duties as required
- Support the Supervisor with any other required tasks in a timely manner
- Being flexible with scheduling
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform other related duties as assigned
Qualifications:
- Excellent communication and customer service skills
- Proficient in using phone systems and computer software
- Strong problem-solving skills and ability to handle difficult situations
- Attention to detail and ability to multitask in a fast-paced environment
Candidate must have at least 2 years of hotel experience, as well as completed or working towards a college or university degree (preferably in the hospitality industry).
We thank you for your interest in this position. Please note that only short-listed candidates will be contacted.
Job Types: Full-time, Part-time, Permanent
Schedule:
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Work Location: In person
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