Job Description
About Us
Holiday Inn Express & Suites - Toronto Airport South, an IHG Hotel features air-conditioned rooms with cable flat-screen TV in the Etobicoke district of Toronto. The property is around 8.1 miles from Mississauga Convention Center, 10 miles from Aviva Centre and 11 miles from York University. The property has a 24-hour front desk, airport transportation, a shared lounge and free WiFi.
We like to lead from the front. So, we're looking for a Front Office Supervisor who sets their own high standards. You'll champion our 'one team' approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions
Every day is different at IHG, but you'll mostly be:
- Leading the way - managing guest experiences, team performance and hotel operations
- Prioritizing workload and ensuring your team deliver authentic, memorable experiences
- Developing your team's skills to drive results that positively impact on hotel performance
- Having authentic conversations with guests to resolve issues, queries or concerns
- Being first point of contact for any critical emergency situations
What we need from you
- Minimum Diploma or equivalent, some college preferred
- 2 years' front desk/guest service leader experience
- Must be fluent in spoken and written English
- Other languages may be preferred
- Basic mathematics skills
- Excellent communication, problem solving, reasoning and motivational skills
- Long periods of standing in the front desk areas and occasional lifting of heavy items
- Working knowledge of hotel property management systems like Opera beneficial
- Willingness to work evenings and weekends
What we offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you'll become part of our hotel family.
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