Salary 64240 - 51240 CAD Company Canada Cartage Website drivecanadacartage.com Headquarters CEO Revenue Type Sector Founded
Job Description OPERATIONS MANAGERWhy you’ll love Canada CartageAn iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.Position SummaryReporting to the Terminal Manager, the Operations Manager is responsible for providing overall operational leadership to Supervisors and Staff, providing daily coaching and development, and ensuring the effective management of their assigned account(s). This position will support achieving the financial and performance plan for their accounts, maintaining a cost-effective operation and providing superior customer service.Location: 5072 Whitelaw Road, GuelphSchedule: Monday – Friday, daysWhat you’ll doWork close with Terminal Manager to improve operational matters pertaining to transportationOversee daily activities of drivers including equipment management, inventory, driver safety and provide support requiring escalation for any service issues affecting driversWork with operations staff and drivers on internal policies and procedures. Supervise daily, monthly, yearly performance and resolve driver issues/grievancesWork with fleet to ensure maintenance schedules are adhered while working within an operating budgetDevelop and maintain effective partnerships with drivers by hosting meetings and negotiating arrangements that were mutually beneficial to both the driver’s preferences and the profitability of the organization Troubleshot crisis situations such as breakdowns, accidents and theft and relied on effective relationships with drivers to solve issues such as dispatching immediate back-up and supportManage customer relationships on a day to day basis up to and including contract negotiationsManage P&L responsibility of specific contractsExperience in a unionized environmentWarehousing and x-dock experience What you’ll bringCollege graduate or a combination of education and experienceMinimum of 3 years of management experience, preferably in the home delivery or courier industryCross-Border operational knowledgeStrong understanding of current market rates / transactional pricing experienceExcellent leadership and analytical skillsMS Office proficiency necessary; Outlook, Excel, Word, PowerPoint, etc.Strong and effective communication skills; written, oral and interpersonalNegotiation and/or facilitation abilityAbility to multi-task, work independently and employ effective time management skillsWhy people love working for Canada CartageExtended health and dental, retirement plansPaid personal days and sick daysCohesive team and a positive, hard-working atmosphere.Meaningful opportunities for career growth.Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a fewFun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.We give back to the communities in which we operate by volunteering and donating to local charities.We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.We are a top employer!Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers 2022. This is the sixth straight year that Canada Cartage has been included on this list.https://www.forbes.com/companies/canada-cartage/?list=canada-best-employers&sh=7841454553d8Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers. “Top Fleet Employers”. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.https://www.canadacartage.com/canada-cartage-selected-as-top-fleet-employer-for-eighth-straight-year/We’ve been acknowledged by Forbes 2023, as one of Canada’s Best Employers for Diversity https://www.canadacartage.com/canada-cartage-acknowledged-as-one-of-canadas-best-employers-for-diversity/Celebrating 100 years: https://www.youtube.com/watch?v=b3S-CtHQhVYWhy do we have one of the lowest driver turn-over rates in Canada? A team environment, short-haul regular routes and great benefits. Come work with us:https://www.youtube.com/watch?v=rpMA1riOzPIOur ValuesIntegrity: We conduct our business with honour, honest and ethics with our people, the environment and legal matters. We believe I being transparent and trustworthy, respecting the traditional “handshake” value system and earning our way in.Humanity: We are a family minded organization, caring for people and treating them with dignity, decency and respect, be it employees, customers, suppliers or our partners. Open door policy and dealings is our way.Accountability: Accountability and accessibility to our staff, customers and our customers’ customers is of utmost importance to us. We enable a high level of two way communication, providing access to people who wil deal with issues ad have the willingness to resolve things. We will be relied on and held accountable for our results and our long term commitments.Collaboration: We understand that results are the product of a team effort. As part of our process, we ensure collaboration with all our staff at all levels in all roles across departmental lines. With our customers, we use a collaborative style approach, sharing ownership to ensure a successful operation.Dedication: Our organization is employee and customer-driven. We encourage an environment of conscientious effort and earnestness, hiring problem solvers who are responsive and have a "can-do" attitude to get the job done.Leadership: Personal leadership to us means being competent, taking ownership, demonstrating initiative, and having a voice. Corporate leadership to us means being leaders in the market, continuous improvement and innovation, and empowering those around you.https://jobs.jobvite.com/canadacartageCome work with an industry leader!We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.Before you start with us, we will conduct a criminal record check, verify your education, and check your references.Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women. Apply Go Back