Job Description
Do you have a passion for Housekeeping and have sound knowledge of hotel services and facilities (specifically Rooms Operations) with a combination of education and experience in leadership and hospitality? If yes, then this might be the perfect role for you:
Position Summary – The Assistant Rooms Operations Manager (Housekeeping) focuses on supporting day to day activities of Rooms Operations and supervision of related areas that include Housekeeping and Laundry. This position strives to ensure exceptional guest experiences .
Key Responsibilities
· To guide, direct, organize and develop an engaged Housekeeping team through a hands-on approach.
· To ensure guest satisfaction is exceptional by ensuring all Delta Standards and professional service standards are adhered to in the department.
· To perform staff training and audits when required.
· To employ the available resources to drive the business with specific revenue, cost / expense and productivity targets, operating with effective controls, processes and procedures as identified in the budget and business plan.
Our Mission and Purpose- WE DELIVER GREAT GUEST EXPERIENCES
Core Values – The Assistant Rooms Operations Manager (Housekeeping) must uphold the core values of the Delta Calgary South.
Core Values
- We Care
- We Collaborate
- We Improve
- We Act
Roles and Responsibilities
· Organize Training for all new employees to ensure they attend all required sessions on time
· Conduct daily shift briefings including progress on goals
· Opens and closes Housekeeping and ensuring completion of checklist and other duties.
· Participates in weekly Rooms Division meetings when possible to ensure effective communication with regards to product and upcoming events is channeled and acted upon accordingly, especially in absence of ROM
· Attends Daily Ops meetings when in shift
· Understands the impact of Rooms Operations on the overall property financial goals and objectives
· Ensure all employees attend brand standard training
· Acts as a resource and ensures completion of initial training program is documented and put in employee file
· Provides hands-on training, coaching and guidance to Housekeeping team members.
· Assigns duties to the Housekeeping team and ensures the efficiency of the operations.
· Actively works to build a well-functioning, motivated and engaged team.
· Audits individual and team performance, providing feedback to the team members for development and improvement.
· Follows progressive discipline process when needed
· Helps develop and implement team action plans based on quarterly engagement survey results
· Assists with organizing departmental team building activities
Knowledge and Skills Required
· University Degree at undergraduate level in an appropriate field, or hotel specific college diploma.
· Hospitality Program graduate preferred
· Minimum of 2 years current Housekeeping Supervisory/management experience
· Sound knowledge of hotel services & facilities, specifically Housekeeping operations, policies, and procedures.
· Computer literacy with MS Office
Knowledge of Opera an asset
Behaviours Required
· Passion for Housekeepiong
· Excellent interpersonal and communication skills
· Strong leadership and staff development skills
· Works well under pressure in a fast-paced, constantly changing environment
· Takes ownership of duties, shows initiative and is proactive
· Team player
· Possess good judgment and problem-solving skills
· Flexible: must be willing to work a variety of shifts including days, nights, weekends and holidays based on the business need
Must be able to spend entire shifts either on their feet or walking
Job Types: Full-time, Permanent
Benefits:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site gym
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Ability to commute/relocate:
- Calgary, AB: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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