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operations manager

Job Description

Are you a transformative leader and seeking an opportunity to showcase your commitment to employee engagement, service excellence and people-focused leadership? Bring your dynamic experience and leadership style to the Land Registration Services Branch where you will provide strategic leadership in a customer centric environment, while balancing a portfolio of activities aimed at achieving operational and performance targets. As this is a frontline essential position, your physical presence at the office is crucial to this role.

We are currently hiring for 8 temporary positions for up to 12 months, with the possibility of extension. The locations are as follows:

• Aurora, 50 Bloomington Road West, 3rd Floor Aurora, ON L4G 0L8
• Ottawa, 161 Elgin St, 4th Floor, Ottawa, ON K2P 2K1
• Brampton, 1 Gateway Boulevard, Brampton, ON L6T 0G3
• Thunder Bay, 189 Red River Rd, Suite 201 Thunder Bay, ON P7B 1A2
• Whitby, 590 Rossland Road East, Whitby, ON L1N 9G5
• Toronto, 20 Dundas St. W 4th Floor, Toronto ON M5G 2C2
• St. Catharines 59 Church St, St. Catharines, ON L2R 3C3 or Hamilton, 119 King St. West, 4th Fl Hamilton, ON L8P 4Y7
• Sudbury, 199 Larch St, 3rd Floor, Sudbury, ON P3E 5P9

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

What can I expect to do in this role?

• Provide leadership across key service delivery operations to the public and business community.
• Maximize employee engagement and empowerment by providing constructive, evidence-based feedback.
• Manage and optimize staff performance by setting, monitoring and reviewing clear and achievable performance objectives.
• Review and evaluate business practices, risks, customer service levels and quality standards.
• Provide strategic advice, direction, and mentorship to the team.
• Develop and execute a variety of operational strategies, tactical plans and control mechanisms.

• You are committed to the responsibilities of being a leader by demonstrating authenticity, accountability and courage.
• You are innovative by embracing positive disruption, maintaining a future mindset and leading with a common purpose.
• You are collaborative by driving people-centered outcomes, being inclusive and helping staff and colleagues grow, every day.

How do I qualify?

Strategic Leadership and Change Management Skills:

• You have demonstrated the leadership behaviors, attributes and mindsets to lead the OPS into the future.
• You demonstrate the ability to manage a team by building trust, communicating values, strategies, expectations, and promoting an engaged and inclusive environment.
• You demonstrate the ability to interpret and accurately apply human resources and labour relations management policies and practices to effectively hire, train, lead, evaluate and develop staff.
• You are a transformative leader with the ability to implement significant change initiatives to programs and services.
• You are knowledgeable in change management theories and practices to lead initiatives, engage staff and stakeholders in the process and implement operational, policy and process changes to improve service delivery.

Technical Knowledge and Skills:

• You have knowledge of and can interpret/apply relevant human resources legislation, policies, directives, and collective agreements.
• You have knowledge of policy development and political decision-making processes.
• You have the ability to interpret and apply legislation relating to the operations of the unit.
• You have knowledge of financial analysis, budgeting techniques and controllership practices to manage, control and provide oversight to branch projects and unit budgets.

Communication and Relationship Management Skills:

• You have proven oral communication and interpersonal skills to interact effectively and manage relationships with internal/external clients.
• You have well developed written communication skills to prepare reports, correspondence and briefing materials.
• You have presentation skills to deliver briefings and training.
• You have demonstrated stakeholder management skills with the ability to establish and maintain relationships of trust with senior management, clients and partners.

Project Management Skills and Business Acumen:

• You demonstrate knowledge of project management principles and methodologies to oversee and guide the overall delivery of mandates and strategies.
• You have excellent judgement and political acuity to recognize and respond to politically sensitive issues in a timely manner.
• You have demonstrated expertise/experience in operational program service delivery and service system management.

• Be sure to check out the Manager Recruitment Unit's Application Preparation Guide for Aspiring Managers for tips on creating an impactful application!

Additional Information:

• 1 Temporary, duration up to 12 months, 50 Bloomington Rd W, Aurora, Central Region
• 1 Temporary, duration up to 12 months, 161 Elgin St, Ottawa, East Region
• 1 Temporary, duration up to 12 months, 1 Gateway Blvd, Brampton, Central Region
• 1 Temporary, duration up to 12 months, 189 Red River Rd, Thunder Bay, North Region
• 1 Temporary, duration up to 12 months, 590 Rossland Rd E, Whitby, Central Region
• 1 Temporary, duration up to 12 months, 20 Dundas St W, Toronto, Toronto Region
• 1 Temporary, duration up to 12 months, 59 Church St, St Catharines, West Region or 119 King St W, Hamilton, West Region
• 1 Temporary, duration up to 12 months, 199 Larch St, Sudbury, North Region

• T-MG-201265/23(7)

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