Job Description
Sinai Health is a leading academic health science centre and a trailblazer for integrated care across the health continuum. Our fusion of science, innovation, care and learning has earned us international, national and provincial leadership for unique programs and compassionate care. Since 2015, Sinai Health has delivered excellent care in hospital, community and home. Comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, the Lunenfeld-Tanenbaum Research Institute and our system partner Circle of Care, Sinai Health discovers and translates scientific breakthroughs, pushes boundaries for health solutions, and educates future clinical and scientific leaders.
Sinai Health is fully committed to a culture of belonging and an inclusive environment that attracts and retains a diverse workforce, at all levels of the organization, that reflects the communities we serve. We welcome applications from racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQ+ persons, and those from diverse backgrounds and experiences. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let us know through the Accommodation Phone Line at 416-586-4800, ext. 7050, or email HiringProcessAccommodation.msh@sinaihealth.ca.
At Sinai Health, we care, create possibilities and offer hope. Sinai Health is looking for an experienced and dedicated Security Operations Supervisor who is aligned to our purpose to support our Building Services Department at our Mount Sinai Hospital and Hennick Bridgepoint Hospital Campus.
The Security Operations Supervisor actively engages / participates in the security service delivery of all services supporting staff and clinical safety at Mount Sinai Hospital and Hennick Bridgepoint Hospital Campuses. They are responsible for setting and implementing clear departmental strategy and work plan(s) to guide the delivery of security services in accordance with Sinai’s core values of Discovery, Service, Inclusivity, and Humanity; supporting security staff in the performance of their duties to the standard set forth in organizational / department policies, procedures, and contract. The Security Operations Supervisor will be working collaboratively with all Sinai Health internal/external stakeholders, department/clinical leadership, and vendors in support of both short and long term goals. They will participate in a variety of organizational committees and investigate service inefficiencies and implement improvements under the direction of Security leadership.
Responsibilities:
- Participate in unit-level Patient Care Plan development, lead “Hot Debriefs” with unit-level staff and contract staff when available; Maintain Patient Flag / Person of Interest (POI) database and ensure appropriate training is kept current with security staff.
- Monitor allocation of security resource when providing patient watch / constant observation services in the Emergency Department and on in-patient units. Collaborate with unit leadership in creation of care plans and auditing the adherence to service standard(s) accordingly - escalating to Sinai Health and vendor leadership as necessary.
- Lead / conduct in-depth investigations on major occurrences, audits of security services within the Hospital and surrounding facilities, alleged losses and thefts and wrongful acts of individuals affecting the Hospital, and the enforcement of applicable Municipal, Provincial and Federal bylaws and legislation as directed.
- Liaise with external agencies as required in support of staff / patient safety and Human Resources staff and stakeholder leadership to support a variety of requests
- Maintain, monitor, audit, and correct as necessary the Patient’s Valuable(s) storage process, the Sinai Health Lost & Found Item process, the Duress Button Assignment Process, and the process of handling, transporting, and releasing Deceased Human Remain(s).
- Ensuring appropriate documentation, storage, and handling standards are adhered to; participating in fact-finding and investigations as necessary. Ensuring appropriate orientation and training of contracted staff occurs – organizing re-training when needed.
- Work collaboratively with health disciplines (ie. social work) as necessary to support investigations identifying next of kin for unidentified remains
- Lead / Participate in and provide ongoing support of all organizational programs to minimize staff risk of workplace violence.
- Maintain appropriate staff, contractor, and vendor database(s) systems in facilitation of services collaboratively with key stakeholders granting authorization.
- Work with appropriate stakeholders to define / generate necessary reporting on access / security system data to meet the requirements of applicable legislation, governing institutions, accreditation evaluations, etc.
- Lead meeting(s), review(s), or investigations with stakeholders in response to work orders / requests for additional security related hardware (ie. Door locks, card readers, duress alarms, etc.).
- Maintain physical / electronic key management system(s), ensuring appropriate audits and escalations are undertaken by security staff. Issuing communication on process changes, use restrictions, and additions as necessary.
- Oversee stock and metrics on usage of the 40 Murray Bike Cage Key Process / cash exchange. Generating appropriate documentation and addressing issues or complaints as needed.
- Oversee appropriate system maintenance and distribution of Sinai Health radio communication equipment to contracted guarding staff. Performing audits, inspections, programming and escalating issues as necessary to leadership / the supplier.
- Provide leadership, orientation and direction to contracted security staff in support of clinical operations and staff safety, ensuring their duties are in accordance with Hospital’s and Department’s policies / procedures and core values.
- Review statistical information concerning individual performance of Security Guards – formally addressing concerns / following-up with vendor leadership.
- Maintain reporting structures with site / vendor lead(s) to remain current on corrective action(s) taken by on-site vendor leadership escalating / follow-up as needed with Sinai and/or vendor leadership.
- Monitor / address service failures - provide guidance, initiate escalation, request corrective action from vendor leadership as necessary.
- Lead / participate in Policy / Process Development within the department and other stakeholders as instructed.
- Draft and distribute operational information / updates from Sinai Leadership among contracts service staff in support on ongoing security operations.
- Ensure contract staff performs duties in accordance with Hospital’s and Department’s policies / procedures.
- Provide support and guidance to contract staff in attaining the necessary certification(s) post-contractual probationary period.
- Monitor, audit, conduct training and address as necessary the handling of soft (electronic) evidence and hard (physical) evidence and associated storage space(s); ensuring appropriate filling while preserving chain of custody and document integrity.
- Review, approve, and oversee timely submission of security / risk incident reporting. Conducting necessary follow-up and investigations as necessary with stakeholders; updating case files as required.
- Maintain regular reporting cycles in order to analyze statistical information on security/safety events to promote continuous quality improvement through use of key performance indicators (KPI), identify concerns within the local and greater Hospital community.
Job Requirements- Completion of a generalist Community College Diploma (3 year program) or equivalent required
- Minimum 5 years’ recent relevant experience preferred
- International Association of Healthcare Safety & Security (IAHSS) certificate would be a definite asset.
- Certification within the International Association of Hospital Safety and Security (inter professional collaboration and communication)
- Emergency Management Certificate or Equivalent is an asset
- Valid Emergency First Aid & CPR level C + AED is a requirement.
- Valid Ontario Security Licence is a requirement.
- Knowledge of Incident Management Systems and Emergency Management through the office of the fire marshal and emergency management Ontario.
- Experience / knowledge in the safe application of / Use of Force; Non-violent crisis intervention and Crisis Management Training
- Understanding of pertinent security regulatory legislation governed by the Ministry of the Solicitor General and ability to apply municipal / provincial / federal legislation in support of staff and patient care.
- Advanced Computer Skills as they are applied to analysis, reports/educational content generation, design, and presentation.
- Ability to read, interpret and report on Architectural, Electrical, Life Safety, and Fire Suppression drawings.
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