Job Description
WHY CHOOSE COGNIZANT?
It takes a lot to succeed in today’s fast-paced market, and Cognizant has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. We help clients engage customers by envisioning and building creative products and services. We develop go-to-market strategies and invent entirely new business models, ensuring that every company we work with walks away with both encouragement and a plan. Everything we do at Cognizant we do with passion—for our clients, our communities, and our organization. It’s the defining attribute that we look for in our people.
RESPONSIBILITIES:
- Remote Support Assistance Routing of calls to Tier 2 or Tier 3 groups Established resource pool to mitigate peeks and SLA requirements.
- Provide Delivery Partner with the required administrative access and security authorizations to provide the in scope Services Supplier will Implement and maintain a 24 x 7 x 365.
- Service Desk for Customer with service provided in English Match the incident to the knowledge base if available Manage first contact with End Users Troubleshoot the incident within Supplier’s in scope and/or route the incident to appropriate supporting group.
- Provide information on business events and/or IT events on shared web based platform (like SharePoint or ITSM ticketing system) Use Service Now IT Portal and its Knowledge Management Module for Self Help and access to trouble ticket status answers to frequently asked questions (FAQ) password reset functionality and the ability to open Incident tickets and Service Requests.
ABOUT COGNIZANT:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is at 185 in Fortune 500 List of companies and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Jul 18 2023
About CognizantCognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
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