Job Description
EMPLOYMENT OPPORTUNITY
RECEPTIONIST – Casual
Location – Kenora
POSITION SUMMARY:
The Receptionist is responsible for serving visitors by greeting, welcoming, directing and announcing them. The Receptionist is the first point of contact for many with the agency, and shall perform all duties professionally, respectfully, and graciously demonstrating at all times the Mission of the agency. The Receptionist reports directly to the Director of Finance.
QUALIFICATIONS
- Community College Diploma, or High School Diploma with two years direct experience; although a combination of related education, experience, and skills may be considered
- Basic knowledge of the Child, Youth and Family Services Act and Regulations, Customary Care, First Nation communities, family structure, as well as local customs and traditions
- Committed to ensuring the highest level of confidentiality at all times with a thorough understanding that all matters related to clients, staff, and all other agency matters must be kept confidential
- Ability to coordinate all reception services and to receive clients, community members, Elders, caregivers, guests, and all general public attending the office in a professional, respectful and gracious manner and announce their arrival to the appropriate staff member
- Ability to receive all incoming telephone calls in a professional, respectful, and gracious manner and forward to the appropriate staff member, or if unavailable, take a message and/or provide general non-confidential information
- Ability to assess urgent matters and ensure appropriate staff member is notified promptly
- Ability to use discretion and tact when dealing with irritated or upset callers and/or visitors
- Experience with computers and office methods and procedures to include incoming and outgoing mail and faxes
- Superior communication and interpersonal skills
- Excellent multi-tasking skills with the ability to meet the demands of a high volume, fast-paced front desk, telephone and reception area
- Ability to work flexible hours
- Committed to ensure highest level of confidentiality at all times
- Ability to flex daily work hours as determined by the Resource Manager
- Knowledge of the communities, family structure, as well as the First Nation customs and traditions
- Must possess a valid Ontario G Driver’s Licence, be willing to travel and provide a Driver’s Abstract; and
- Ability to speak Anishinaabemowin is preferred and a definite asset.
WORKING CONDITIONS:
Includes but not limited to, working in high stress social settings, working with potential aggressive clientele. The position may require sitting for long periods of time at a desk, perhaps sharing a workspace with other colleagues. The incumbent will be required to work in an atmosphere adhering to strict deadlines and at times consisting of repetitive duties that may involve a computer, website, telephone and faxing requirements.
AAFS requires all employees, contractors, students, and volunteers to be fully vaccinated against COVID-19, absent of a valid medical exemption or other reasonable consideration pursuant to the Human Rights Code of Ontario.
Salary Range: $21.36 – $26.20 per hour
We are committed to recruiting a diverse workforce that represents the First Nations communities that we serve. Preference will be given to Internal and/or Indigenous applicants. Please self-identify upon applying.
AAFS welcomes and encourages applications from peoples with disabilities. Accommodations are available upon request.
Applicants resumes may be used to create a qualified candidates list for recruitment of other positions within our organization.
IF THIS EXCITING OPPORTUNITY INTERESTS YOU, PLEASE FORWARD AN EXPRESSION OF INTEREST LETTER QUOTING FILE #R20230725 TO:
Manager of Human Resources c/o Main Street South, Kenora, Ontario P9N 1S7
Fax: (807) 548-1345 or by E-mail: AAFS.HumanResources@aafs.ca
DEADLINE TO SUBMIT APPLICATION IS: TUESDAY JULY 25, 2023
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