Job Description
At Roots, we look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.
Roots is not only a brand, it’s a culture and lifestyle. In addition to our customers, an intrinsic part of our success has always been the people who work here. Our clients and customers need to have confidence that our managers and associates at all levels of the organization have the knowledge, skills and competencies to excel. Our company depends on systems and processes that support the continued learning and development of our people. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.
Nature & Scope:
Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.
Key accountabilities and responsibilities include the following
- Display a “customer comes first” attitude. Ensuring that customer loyalty is built and maintained
- Resolving customer issues effectively at store level in a timely and positive manner.
- Be a team player and contribute to the stores’ success.
- Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
- Keep current on our product and service updates
- Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
- Adhere to all Loss Prevention policies as per guidelines and policies.
Demonstrated Interpersonal Skills
- Excellent presentation skills in a retail environment
- Upbeat, optimistic, passionate and friendly
- Ability to understand the needs of the customer
- Ability to build buy-in to an idea, a decision, an action, a product, or a service
Qualifications and Experience Required
- Retail experience preferably in apparel
- Demonstrated ability to develop relationships with customers
- Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
- Self-starter and uses good judgment in all situations.
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