Job Description
Company Description
Your team and working environment:
Edmonton's "Chateau on the River" For more than 100 years, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of downtown Edmonton. Nestled upon the North Saskachewan River Valley, the hotel's charm and ever-evolving elegance has earned it the spotlight as one of the city's most sought after locations. A storied past, an unparalleled present, and a future to be reckoned with, Fairmont Hotel Macdonald has set the stage for luxury in the heart of the city. Edmonton's only four-diamond "Chateau on the River" offers unparalleled views of North America's largest expance of urban parkland. Boasting dignified style and timeless grace, each of our 198 classically designed guestrooms, including specialty suites, are tastefully adorned with the finest amenities. In 2016, we forever changed the game in luxury was we unveiled a completely re-designed Fairmont Gold and Lounge. Delivering personalized and discreet service, this hotel within a hotel offers an unrivalled experience unlike any other the city has seen, and likely ever will. From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing in our confederation lounge and our award winning restaurant, The Harvest Room.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
What you will be doing:
Reporting to the Sales and Catering Managers and Director of Sales & Marketing, the responsibilities and essential job functions include but are not limited to the following:
- Ensure prompt and courteous service is extended to both internal and external clients
- Maintain an orderly work environment
- Have a complete understanding and knowledge of hotel’s services and facilities
- Assist in qualifying leads, and entering bookings into Opera
- Manage and delegate incoming RFP’s through multiple channels
- Assist with preparing proposals and contracts
- Assist with floorplans and BEO’s
- Prepare files for turnover to Catering Service Team
- Respond to clients within one hour and adhere to Fairmont’s standards
- Conduct client site inspections to showcase the Hotel’s guestrooms and meeting space
- Maintain current sales and promotional literature
- Coordinate with other departments within the hotel to ensure distribution of important information
- Attend all sales communication meetings
- Provide administrative duties as required by Sales and Catering Manager(s)
- Assist with preparation and follow-up of sales trips
- Participate in and prepare for client entertainment activities
- Prepare documentation for ALL Meeting Planner program
- Assist in month-end reporting
- Other duties as assigned
Qualifications
Your experience and skills include:
- Previous administrative experience required. Hotel experience is an asset
- Computer literate in Microsoft Window applications and or relevant computer applications required
- University/College degree in a related discipline preferred
- Excellent communication skills, both written and verbal required
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents
Additional Information
What is in it for you:
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
- Access to staff cafeteria offering duty meals as a taxable benefit
- Dry cleaning service available for business attire and laundry services for uniforms
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