Job Description
Position: Winter Sports School Sales Agent
Department: Winter Sports School
Location: Fernie Alpine Resort
Reporting to: WSS Director
Availability: Winter Seasonal
Resorts of the Canadian Rockies Inc. is looking to fill the WSS Sales Desk position at Fernie Alpine Resort. Reporting to the WSS Director, this full time winter seasonal position requires the ideal candidate to have winter sports school experience, strong customer service skills and a positive attitude. We focus on building and maintaining long lasting relationships with our staff and guests and encourage you to come “Experience the Ultimate” and be a part of our staff team. Some of the responsibilities for the position include, but not limited to:
Duties:
- To ensure a comfortable and friendly atmosphere for both guests and staff
- To assist and upsell guests at every opportunity
- Cash handling and reconciliation’s
- In depth accurate knowledge of all WSS products and resort events
- Enter all bookings into the resort WSS software program
- Answer telephone and email information requests for all lesson and product inquiries
- Create an atmosphere of relationship building for the guests at initiation of sales and inquiry process
- Maintain and abide by RCR Procedure and Policy and Safety Management Program
- Assist WSS Supervisors in organization of instructing staff
- Know and adhere to the policies, rules and protocols outlined in the Resorts of the Canadian Rockies Employee Handbook
- Know and follow all safe work procedures included in the Safety Management Program
- Know and comply with all expectations of the Injury Management/Return-to-Work Programs
- To perform other tasks and duties that are applicable
Qualifications:
- Excellent communication, organization and interpersonal skills
- Ability to multi-task and work under pressure
- POS system and cash handling/reconciliation experience
- Ski or Snowboard instructor certification an asset
- Excellent computer skills
- Experience with Paradocs software an asset
- Previous experience in a similar role an asset
This is a full time winter seasonal role. Hours vary depending on guest volumes. RCR offers industry competitive compensation and benefits in a great working environment. We are an equal opportunity employer and look forward to hearing from all qualified applicants.
Safety is No Accident
We are committed to an Occupational Health & Safety Program that protects all our employees and guests. Respect of, and active participation in resort protocols by all employees and visitors every day is necessary for the safety excellence that is expected.
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