Job Description
Wefixit & Weprintit in Grande Prairie AB is seeking for a full-time technician to work on Cellphones, computers, tablets. No experience required - must be a tech savvy.
Who We Are: We’re the guys and gals at the other end of the counter assuring customers that we can fix it all and the ones behind the curtain making sure that every customer has a great experience. We do what we do because we care about people and their tech. We put our customers above anything else. Of course, we love fixing cracked iPhone screens and broken tablets, but we get our satisfaction from helping people who lost their connection to the tech world.
Overview: This is a Full-time position with room to grow to a managerial opportunity. The Technician works as part of a repair team/Front desk that tackles a variety of repairs including mobile devices, tablets, laptops, and other portable electronics. A successful candidate will exhibit the following strengths:
- Knowledge and passion for the tech industry. Excellent technical, problem solving, and analytical skills.
- Excellent time management skills with an ability to make decisions quickly.
- An aptitude for acquiring skills with an eagerness to learn.
- Able to maintain composure and customer focus while troubleshooting issues.
- Ability to work flexible hours, as work hours will be based on business needs
- Strong written and oral communication skills
Responsibilities:
- Serve customers and deliver exceptional service throughout using our point of sale system, engaging in lifestyle and needs-based conversations, and communicating repair solutions and estimates;
- Identify needs and provide tailored recommendations for repairs, accessories, and additional services at the point of first and last contact, ensuring you are always committed to converting the conversation into an opportunity for a sale or store visit;
- Update and educate customers on complex repairs processes and repair statuses using digital messaging services and/or by phone.
- Open and close duties, shipping and packaging online orders as well as regular cleaning and dusting.
- Handling Fedex packages
Training: We will provide hands-on training
Basic Qualifications: Proven Customer service skills, as well and excellent communication skills; Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) Eagerness to learn and determination to succeed; and Passion to work in a fast-paced environment;
Required Education: High school or equivalent.
Job Type: Full-time
Salary: $15.00-$19.00 per hour
Day range:
- Monday to Friday
- Weekends as needed
Shift:
Work Location: In person
Job Type: Full-time
Salary: $15.00-$19.00 per hour
Benefits:
- Dental care
- Paid time off
- Tuition reimbursement
Flexible Language Requirement:
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- sales: 1 year (preferred)
Shift availability:
Work Location: In person
Application deadline: 2023-07-25
Expected start date: 2023-08-01
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