Job Description
JOB DESCRIPTION RESIDENTIAL GROUP HOME SUPPORT WORKER JUBILEE HOUSE
BENCHMARK
Support Worker 1
COMMUNITY SUBSECTOR COLLECTIVE AGREEMENT
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CLASSIFICATION GRID: 21 BENCHMARK NUMBER: 81501 JOB FAMILY: CLIENT SERVICES
SCOPE AND LEVEL DEFINITION
Ensures the well-being of clients and promotes their development. A key component of this job is to assist clients in their physical, social, emotional and daily life skills development. This increases their independence and allows them to function appropriately in the community.
Provides support to adults in care. Services provided include crisis intervention, behavior management, and life skills training, whether on a one-to-one basis or in a group environment.
Plans, develops, implements and evaluates recreational, social and/or educational activities for clients served by the organization.
The Worker strives to create a fun and enjoyable atmosphere in order to encourage client participation in programs.
Reports to the Program Manager.
Key Duties and Responsibilities
- Aids clients as needed to allow them to function more safely and independently. Facilitates physical, recreational, social and educational activities. Provides clients with a positive role model.
- Identifies social, economic, recreational and educational services in the community that will meet clients’ needs, Maintains liaison with other agencies, professionals, government officials and the community.
- Recognizes potential crisis situations, analyzes such situations accurately, develops strategies to deal with such situations, and informs, Supervisor when such incidents arise.
- Recognizes potential emergency situations, analyzes situations accurately, develops strategies to deal with such situations i.e. dispensing medication, engaging in de-escalation techniques dealing with client’s behavior to ensure no harm comes to the client, staff and/or the public.
- Assists case management team in identifying potential problems. Provides input to counselors and other professionals with regard to the development of client program plans.
- Monitors clients’ well-being. Assists clients with daily life skills and/or behavior management training. Assists clients with basic cooking, etc. Assists clients in attending appointments when necessary and may provide transportation.
- It is the responsibility of the Worker to ensure that all requirements are met to provide safe transportation i.e. proper driver’s license, brake check.
- Monitors clients’ progress and well-being and assists case management team in evaluating the effectiveness of planned counseling and support. Provides suggestions for the modification of clients’ program plans.
- Provides emotional support and feedback to clients (and their families and friends where concerned).
- Acts as a positive role model for clients, providing life skills training and behavior management. Depending on client type, may assist with hygiene, grooming, dispensing and administering medication.
- Maintains written and/or verbal reports regarding clients’ daily activities and progress. Ensures that all required documentation is complete and accurate.
- Participates in group planning and helps develop individual activity plans which focus on the special needs of each client served by the home/program.
- Reviews and evaluates clients’ progress and makes adjustments to programs as required. Provides feedback and support to fellow staff and clients.
- Encourages and facilitates the participation of individuals in the program. Creates a safe and inviting atmosphere in order to enhance the program’s appeal to clients.
- Provides lay counseling support and life skills training to clients.
- Provides liaison with other agencies and the community. Fosters positive working relationships with staff members.
- Provides input to management with regard to the development of the program and participates in program evaluations.
- Assists clients with therapeutic rehabilitation activities
- Operates office equipment such as: personal computers, photocopiers, facsimile machines, printers and reports or arranges for equipment repairs.
- Maintains chores laid out by supervisor using various power and hand cleaning equipment. Collects and disposes of refuse and maintains clean refuse areas; dusts, wipes and polishes windows, bathroom and other fixtures and furniture; performs other spot and accidental cleaning as required. Maintains and cleans parking lots and sidewalks using hand and powered brooms, rakes, shovels and other equipment to remove dirt, leaves, snow and other refuse; may mow and trim lawn and perform minor gardening tasks. Performs various minor repairs on plumbing and electrical fixtures, buildings, grounds, furniture and other equipment; changes light bulbs. Changes and makes beds, keeps an inventory of linens.
- Cleans rooms within organization’s buildings or residences: washes walls; scrubs, cleans and vacuums floors; dusts furniture; cleans mirrors and windows.
- Answer phone and/or in-person inquiries and routes to appropriate staff member if required. Responds to routine queries with regard to the organization and services provided.
- Takes active part in the preparation of various meals. Prepares and cooks complete meals, snacks, etc. with safe food handling and preparation, safety, and health standards.
- Assists clients with personal hygiene and grooming i.e. bathing, oral hygiene, and toileting.
- Maintains up-to-date knowledge of internal fire regulations and procedures, and other emergency procedures. Ensures health and safety standards are maintained.
- Assures that all medication is administered, following the current procedures.
- Performs other related duties as required.
QUALIFICATIONS
Typical Education, Training, and Experience
Grade 12
Certificate in Community Social Service
Class V BC Driver’s License
Certificates in , First Aid, and Food Safe
Must comply with provincial vaccine program and be vaccinated against Covid 19
Clear criminal record check
Recent, related experience of one year or an equivalent combination of education, training, and experience Or other Qualifications determined to be reasonable and relevant to the level of work
Typical Skills and Abilities
Physical ability to carry out the duties of the position
Ability to work independently and in cooperation with others
Ability to operate related equipment
Ability to communicate effectively, both verbally and in writing
Ability to organize and prioritize
Ability to observe and recognize changes in clients
Ability to establish and maintain rapport with clients
Home management skills
Ability to instruct
Ability to analyze and resolve problems
Conflict resolution and crisis intervention skills
Job Type: Casual
Salary: $23.23-$25.47 per hour
Schedule:
COVID-19 considerations:
This position requires compliance with the BC provincial health care vaccine declaration and TB screening program including proof of immunization against Covid 19.
Work Location: In person
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