Job Description
The Intake Worker is responsible for delivering exceptional direct support, assistance and encouragement to Maxwell Meighen Centre clients and residents. The accomplishing of the Salvation Army’s mission starts with the Intake Workers’ ability to provide the clients and residents with the resources they require. It is imperative that the incumbent align the delivery of their services with the core values by committing to a high standard of excellence and treating all staff, clients and residents with respect and dignity. The Intake Worker provides a safe and secure environment for client, residents and visitors.
Service Responsibilities:
- To complete admissions of clients to, and discharges from the Hostel.
- To take basic information for intake, orientate new client to rules, regulations, schedules as well as available services.
- To complete triage for new clients or those who have not been triaged in the last (3) months.
- To perform all clerical duties, make logbook entries, and fill in all required forms.
- To sort and process mail daily, stamp and place mail in mailboxes, register cheques in cheque binder, distribute mail and have clients sign for cheques, check ID before giving out the mail.
- To assist with supervision of clients.
- To provide support, assistance and encouragement to clients.
- To make referrals to counselling, administration, pastoral care or programming.
- Bag and tag resident’s belongings when necessary.
- To do appropriate rounds of the centre for the 11:00 p.m. and 1:30 a.m. bed checks and register all Beds not used (BNU’s).
- Arrange for wake-up calls for clients who request the same.
- Complete final rounds of the building to make certain that all dormitory beds have been cleared and the rooms are locked and secured at 8:00 a.m.
- Do hourly rounds of MMC and sign-off on rounds.
- Maintain a presence in the Hostel Atrium when assigned and participate in programming with the clients.
- To monitor the Computer Lab when assigned to do so.
Organizational Responsibilities:
- Attend all authorized seminars, staff meetings and training sessions as required.
- Adhere to standards that are consistent with the values and philosophy of the Salvation Army and the Maxwell Meighen Centre.
- Read and follow the policy and procedures of the Maxwell Meighen Centre and adhere to the Shelter Standards when dealing with the client, residents, and staff.
- Make suggestions that will improve efficiency, working conditions or procedures of the department and the Centre.
Professional Responsibilities:
- Dependability – Relied upon to complete tasks and be punctual in your attendance at
- the Centre.
- Cooperation – Willingness to be a team player. Willing to accept change in procedures,
- process, responsibility, and assignments.
- Initiative – Demonstrate the ability to think and act independently. Originate innovative ideas and methods to improve your performance or complete tasks better.
- Work Environment and Safety – Maintain a safe and pleasant workplace by following the safety regulations and actively contributing towards a safer workplace.
Perform other duties as required.
WORKING CONDITIONS:
- These are temporary part time positions (6 months) working 15 hours per week.
- Work is performed in an emergency housing facility, subject to high client levels of stress and crisis intervention will be required.
- There will be exposure to dirt, bodily fluids, bodily waste; drugs and alcohol, noise, dealing with angry and abusive people, verbal abuse, and odours.
- Post-Secondary Diploma in Social Work, Addictions, Counselling, or related field(s) or minimum of 2 years related work experience.
- Certification in First Aid/CPR, and Non-Violent Crisis Intervention.
- Alternative combinations of education and experience may be considered.
EXPERIENCE AND KNOWLEDGE:
- Two years front line experience.
- Thorough knowledge of Toronto Hostel Standards.
SKILLS AND CAPABILITIES:
- Good interpersonal skills.
- Fluent in written and spoken English.
- Second language an asset.
- Computer skills.
- Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
- Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.
We thank all applicants, however, only those candidates to be interviewed will be contacted.
You must advise your managing supervisor of your intentions prior to submitting your application.
PublishedJuly 18, 2023LocationTorontoJob TypePart-time (Contract)Ministry Unit/Dept:Maxwell Meighen CentreSalary Range:$21.78 per hourAddress:135 Sherbourne StreetPosting Expires:July 27, 2023Applications Accepted By:Liam Cooper: liam.cooper@salvationarmy.ca
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