Job Description
LanguagesEnglishEducationSecondary (high) school graduation certificateExperience2 years to less than 3 yearsResponsibilitiesTasksGive access to computer networksReport on the performance of computer systems and networksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsParticipate in the redesign of applications and other softwareSupervise other technical support workers in this groupProvide business systems, network and Internet support to users in response to identified difficultiesSet up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwarePerform Web-server backup and recovery operationsProvide customer serviceManage incidentsSupervision1 to 2 peopleExperience and specializationComputer and technology knowledgeNetworking softwareNetworking hardwareInternetDatabase softwareProgramming languagesSoftware developmentMS OfficeAdditional informationWork conditions and physical capabilitiesFast-paced environmentWork under pressureTight deadlinesAttention to detailPersonal suitabilityAccurateClient focusEfficient interpersonal skillsExcellent oral communicationExcellent written communicationOrganizedTeam playerAbility to multitaskTime managementHonesty
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