Job Description
LanguagesEnglishEducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience1 year to less than 2 yearsResponsibilitiesTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsSupervise other technical support workers in this groupProvide business systems, network and Internet support to users in response to identified difficultiesPerform Web-server backup and recovery operationsProvide customer serviceManage incidentsAdditional informationWork conditions and physical capabilitiesRepetitive tasksAttention to detailPersonal suitabilityAccurateEfficient interpersonal skillsInitiativeTeam playerHonestyBenefitsOther benefitsFree parking available
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