Job Description
LanguagesEnglishEducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsor equivalent experienceExperience1 year to less than 2 yearsResponsibilitiesTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsParticipate in the redesign of applications and other softwareSupervise other technical support workers in this groupProvide business systems, network and Internet support to users in response to identified difficultiesSet up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwarePerform Web-server backup and recovery operationsProvide customer serviceManage incidentsSupervisionNo supervision responsibilityAdditional informationSecurity and safetyCriminal record checkTransportation/travel informationWilling to travelWilling to travel regularlyValid driver's licenceWork conditions and physical capabilitiesFast-paced environmentWork under pressureTight deadlinesRepetitive tasksManual dexterityAttention to detailAbility to distinguish between coloursSittingPersonal suitabilityAccurateClient focusEfficient interpersonal skillsExcellent oral communicationExcellent written communicationInitiativeJudgementOrganizedTeam playerAbility to multitaskTime managementHonestyBenefitsHealth benefitsDental planDisability benefitsParamedical services coverage
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