Job Description
Meet Gorgias, the customer service platform designed for ecommerce merchants, and built to provide amazing experience to shoppers at scale on Shopify, BigCommerce, and Magento. Our product empowers merchants to manage all their customer service in one place over email, live chat, voice, Facebook, Instagram, Twitter, and SMS.
Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time.
We raised $25 million in our Series B round in December 2020 and $30 million in our Series C round in 2022. We more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters.
We’re still growing fast and looking for new teammates who want to grow with us.
Join our team for the opportunity to:
Work with smart, passionate people every day
Get extreme ownership over your work and results
Be treated like the expert you are
As part of our Customer Success team, you will oversee the Account Management team which cross-sells Add-ons and core product upgrades to our existing customer base
Lead and manage a team of Account Managers to achieve and exceed sales targets and objectives
You will create and own dashboards using SQL to give Senior Management visibility into team performance
Define key performance metrics and goals for the Account Management team, regularly monitor and analyze performance, and provide actionable insights and feedback to optimize performance.
You will work closely with the Head of Scaled Communication & Head of Customer Success to ensure the inbound pipeline is healthy
Train, mentor, and coach Account Managers on effective prospecting techniques, product knowledge, objection handling, and sales best practices.
Continuously refine and improve the Account Management onboarding process, sales playbooks, and sales enablement materials.
You will have inbound leads routed by Customer Success and demo existing customers on our Automation, Revenue, and Voice/SMS Add-on products
You will hold a team quota and be responsible for optimizing your own process to hit that quota
You will join a brand new team of 3 within Customer Success, have the opportunity to define the team and grow and be an integral part of launching new products
Stay up-to-date with industry trends, market conditions, and competitive landscape to identify new opportunities and make strategic recommendations.
Provide regular reports and updates to senior management on the Account Management team's performance, key metrics, and progress toward goals.
1+ years of management experience
3+ years of experience in sales development or inbound/outbound sales, with a track record of exceeding targets
Proven experience in a leadership role, managing and developing a high-performing sales team
Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions
Excellent knowledge of sales methodologies, lead generation strategies, and sales process optimization
Exceptional communication, presentation, and interpersonal skills
Self-motivated and results-oriented with a passion for driving revenue growth
Familiarity with CRM systems (Hubspot) and sales enablement tools.
Ability to thrive in a fast-paced, dynamic startup environment.
Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
SQL proficiency is a plus
Experience with selling SaaS or e-commerce clients
Perks & Benefits
4-week vacation (We follow each country's appropriate PTO Laws)
Paid sick leave
Paid parental leave (16 weeks)
MacBook Pro
Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
We provide private health insurance and retirement pension
For a smooth onboarding, we invite you to the closest office to your location for one week (flights and accommodation are handled by Gorgias).
Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)
Get up to $2600 CAD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)
Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people!)
We're among the fastest-growing startups in the eCommerce ecosystem
We've built an extremely efficient go-to-market engine
Work with a talented team you'll learn a lot from
Join a company where automation and good & clean data are core beliefs shared by all
Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!
Raised our Series C for $30M in 2022: TechCrunch Article
We went from 0 to 10,000+ merchants using our platform since 2016
We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score
What our customers are saying: apps.shopify.com/helpdesk#reviews
Other positions: gorgias.com/about-us/jobs
Discover the Gorgias Platform
Learn about our Compensation Policy
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.
Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact people@gorgias.com
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