Job Description
Are you looking for an opportunity to be part of an innovative start-up and develop professionally? Here at our company, we offer a stimulating and vibrant working environment for all employees to thrive. We are committed to helping individuals progress in their career and provide the tools and resources necessary for each individual's success. Our fast-paced environment can challenge you to think outside the box, stay focused on progress and strive towards achieving great results. Come join us in helping shape the future of this exciting start-up - grow with us as your career progresses.
Website: www.growth-hacker.ca
We are looking for an Account Specialist to join our team. The Account Specialist is responsible for managing key customer accounts, maintaining strong relationships with customers, and ensuring the successful delivery of customer service and support. This role requires a high degree of organization, attention to detail, and excellent customer service skills.
Responsibilities:
- Develop and maintain strong relationships with key customers
- Monitor account performance and KPIs to ensure customer satisfaction
- Ensure timely delivery of products/services to customers
- Respond to customer inquiries in a timely and professional manner
- Work closely with other departments (sales, marketing, finance) to coordinate customer service efforts
- Analyze customer feedback and make recommendations for improvement
- Identify opportunities for cross/upselling products/services
- Assist in resolving any issues or disputes that arise
- Prepare reports on account performance
Requirements:
- Bachelor’s degree in Business Administration or related field preferred
- At least 2 years of experience in a similar role (account management)
- Strong Knoweldge of Web Developement and Digital Marketing
- Excellent communication (French and English)
Job Types: Part-time, Freelance
Part-time hours: 10-20 per week
Salary: $20.00-$30.00 per hour
Benefits:
- Paid time off
- Store discount
Schedule:
- Day shift
- Monday to Friday
- Morning shift
- On call
Supplemental pay types:
Language:
Shift availability:
Work Location: Remote
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