Job Description
ABOUT US:
Design made simple for the modern home. Our passion lies in furniture and design and it is the fuel that drives our business. We started out as a family-run company and aim to maintain this as we continue to rapidly grow. We’re entrepreneurial. We challenge the status quo, aren’t afraid to try new ideas, and we leverage our agile structure to make smart decisions and find new opportunities. We’re a people-first company and what we do wouldn’t be possible without our customers. For this reason, we like to say that our collections are always customer-curated. Join our flexible work culture and team of creative and passionate individuals.
The AR Specialist is responsible for managing accounts and supporting a rapidly growing customer base. Reporting directly to the Senior Accountant, the AR Specialist will be responsible for ensuring all terms accounts are monitored and actioned on per the collections policy. This includes entering and processing payments and communicating with customers. The AR Specialist owns the aging report and ensures our customer accounts are up-to-date through their professional and tactful communication. The Specialist must have persistence, determination, and strong organizational and interpersonal skills to ensure timely receipt of our receivables.
DUTIES & RESPONSIBILITIES:
- Review the AR Aging regularly and perform activities to ensure timely collection of all accounts
- Post and reconcile payments and cheque payments to customer accounts
- Following up with customers who short pay
- Create credit and debits notes in our ERP system
- Identify accounts in arrears and establish dialogue with customers regarding payments via phone, mail or email
- Build strong relationships with accounts, maintain excellent customer service, and work closely with operations and sales to effectively manage relationships
- Process new account information and perform required due diligence
- Escalate delinquent accounts and assist with resolving the issue
- Monitor overdue accounts
- Determine which accounts should be referred to collections
- Prepare statements to credit department if customer fails to respond
- Respond to customer AR questions
- Follow procedures for various account types, handling our key accounts with care
- Handle credit score applications from customers that have listed Moe’s as a reference
- Support the customer care team with relevant AR information
- Other administrative and ad-hoc tasks as needed as part of effective receivables and credit management.
SKILLS & QUALIFICATIONS:
- Post-secondary education (accounting, commerce, or a business degree) is considered an asset
- Previous experience (1-2 years) in a related role, preferably Account Management or Accounts Receivable
- Strong knowledge of Microsoft Suite (particularly Excel), experience with SAP is an asset
- Detail-oriented, collaborative, and has excellent organizational skills
- Excellent communication skills with both internal and external parties (written and verbal)
- Ability to multi-task with ease
- Self-motivated and excited to excel within a fast-paced company, comfortable adapting to and driving change
- A team player who makes others’ days better through your interactions and attitude
- Ability to work effectively in a dynamic environment with various stakeholders
WHAT WE OFFER:
- Comprehensive benefits plan (health, dental, vision)
- Generous product discounts
- Competitive salaries
- Newly renovated dog-friendly office located in Vancouver
- Professional development opportunities
- Kitchen stocked with coffee and tea
- Work-from-home options
- Work-life balance
- Free weekly Ride Cycle Club classes
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