Job Description
The call center receptionist/administrative assistant is responsible for providing efficient and quality customer services at the front desk, modem management, book appointment, shipping and receiving assistance, and other various admin duties as assigned.
General Responsibility ：
- Provide quality and efficient customer service to clients
- Pick up, return, exchange and ship modem in daily task.
- Sort and repack returned devices while maintaining the inventory
- Greet and serve clients, direct customer to appropriate personnel and/or meeting room when needed
- Provide consistent, visible, timely, and effective communication with customer
- Professionally answer phone and distribute mail to appropriate personnel
- Provide general information to the client inquiries in person, by email, and phone
- Schedule and manage meeting rooms
- Additional responsibilities may be added as the needs of the business change and expand.
- Perform other duties as assigned.
Skill and Requirement:
- Business Diploma (or equivalent)
- Reception experience or equivalent experience is required
- Excellent interpersonal skills with the ability to interact professionally and appropriately with various customers and also staff at all levels in the organization
- Proficiency in customer focus and strong customer service mindset
- Effective communication skills both oral and written
- Ability to multitask, prioritize effectively and meet tight deadlines
Must be able to work one day on weekend.
Job Types: Full-time, Permanent
Salary: $17.00-$22.00 per hour
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- North York, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- reception: 2 years (required)
- customer service: 2 years (required)
Work Location: In person
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