Job Description
SCIL is currently looking for a Full-time Patient Administrative Associate (PAA) to join our inter-professional team. The PAA will be responsible for co-ordination of patient flow and patient activities, communication between departments and maintaining accurate patient records.
Summary of Duties
- Prepare and co-ordinate all clerical activities for clinics, such as booking client appointments, chart preparation for 7 services
- Preparing correspondence to support clinics; ongoing communication with supervisors
- Duties include: Patient Registration and updating of patient information and scheduling appointment
- Handle large volume of incoming calls, emails; book large volume of referrals
- Other administrative duties as required
Qualifications/Skills
- Two year Business/Office Administration diploma
- One year of Administrative/Business experience in a hospital/health care environment preferred
- Candidates who have successfully completed the hospitals PAA training will be given priority consideration
- Successful completion of Medical Terminology course
- Competent in Microsoft Office software, Sunnycare, Pathway Healthcare Scheduling(PHS), Quadramed and Enterprise Express Editor, Navigator, OR Manager and WSIB Emergis
- Excellent inter-personal skills and ability to work well with a diverse group of individuals
- Proven ability to manage high stress situations while completing multiple tasks and setting priorities in a fast-paced, high volume team environment
- Proven ability to organize work-flow and function under fluctuating case/workload demands for 7 services; time management, accuracy and attention to detail skills required
- Keyboarding at 40w.p.m. with maximum 5% error rate
- Proficiency with electronic payroll system is required
- Excellent problem solving skills, ability to deal with conflict and communicate appropriately with patients, families and staff
- Satisfactory attendance standards
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