Job Description
Communications Coordinator
About Us
The Calgary Drop-In and Rehab Centre (“the DI”) is a low-barrier, housing-focused shelter that serves some of the city’s most vulnerable people. At the DI, we focus on providing a person’s basic needs, while doing everything possible to find them a permanent, safe home that meets their individual needs. There is no greater contribution you can make to another person’s path of recovery and wellness than an ongoing, consistent, positive relationship of respect and kindness. The DI works within the core values of housing first, trauma-informed care, and harm reduction to support staff and guests.
Position Summary
Reporting to the Director, Strategic Communications, the Communications Coordinator will be an adept project manager who will support the communications team in keeping track of work in progress, including scheduling, prioritizing, and coordinating resources to ensure tasks are completed on time and budget. They will also play a role in curating and posting content for the staff newsletter, intranet as well as DI social media channels and websites. The successful candidate will embrace collaboration, have a knack for connecting with others, solid writing skills, some design experience as well as basic proficiency in SharePoint, WordPress, Adobe Suite, and Constant Contact.
The Communications Coordinator will also be responsible for various other duties such as managing the communications inbox and media requests, including tracking and cataloguing media coverage. Support with events and external presentations will also be required.
Time Commitment
This is a full-time position comprised of normal business weekday hours, however there will be requirements to be available and flexible from time to time outside normal business hours as the need arises. Schedule may be altered at the discretion of management.
Job Duties and Responsibilities
Project Management
- Attends weekly team meetings and keeps track of work in progress, deadlines and priorities as identified by the team.
- Checks in with team members to keep updated on status of work and supports where required.
- Monitors the communications in-box to ensure requests are handled quickly and tasks are assigned appropriately.
Content Creation and Management
- Plays a role in creating and editing content for newsletters, social media, the intranet, and websites.
- Collaborates with various subject matter experts across the agency to ensure posted content is correct, updated and on-brand.
- Integrates fund development, resource development, and community engagement strategies and priorities into communication campaigns.
Events and Presentations
- Trained to deliver the DI’s Share the Streets presentation to external groups, to increase public understanding of the population we serve.
- Provides assistance at internal and external agency-events including town halls, community updates and fundraisers.
- Occasionally represents the DI by attending events hosted by partner and community agencies.
Media Relations
- Maintains the agency’s media list and tracks media requests and media coverage.
- Helps coordinate interviews and ensures spokesperson is prepared with key messages and data.
- Distributes media material including news releases and assists at media events.
- Monitors social and traditional media for DI mentions and flags coverage that might risk reputation.
- Sources and shares relevant media stories, blogs, and research that are in alignment with the DI’s mission.
Administrative Duties
- Tracks and reports on success metrics for all communications vehicles and campaigns.
- Assists with invoicing for the department.
- Coordinates DI’s collateral needs and ordering process as needed.
Required Competencies and Qualifications
- Post-secondary education in Public Relations, Communications, Marketing, or related discipline.
- Minimum two years’ experience working in a communications setting.
- Knowledge of the sector preferred.
- Self-directed and action-oriented, with effective time management and organizational skills including the ability to deal with multiple priorities at the same time.
- Excellent social media skills, specifically for Facebook, Twitter, Instagram, and LinkedIn.
- Experience with digital analytics as well as SEO practices.
- Excellent communications skills, both verbal and written and proven experience managing relationships.
- Proficient in Office365 (specifically with Microsoft SharePoint, although other tools as required), WordPress, Adobe Suite, and Constant Contact. Basic HTML5 skills, while not required, are an asset.
Working Conditions
While your position does not normally consist of front-line work, it is important for us to tell you that front-line staff are exposed to emotionally disturbing events, such as: medical distress, threatened and/or actual serious injury, violence, abuse, and death; where clients may be experiencing fear, terror, hopelessness, rage, self-harm, and conflict.
Why the DI?
The DI aims to be an “Employer of Choice” and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of those who rely on our services. We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every word we speak and in every action we take, and we want people who share this commitment.
Our Culture
Our values form the cornerstone of our culture:
RESPECT: Our actions honour the rights, differences, and dignity of others
COMMUNITY: Through collaborative partnerships, we work together as a team, building inclusive communities
KINDNESS: We accept each person’s uniqueness with compassion and empathy
WELLNESS: We promote, provide and support holistic wellbeing
ACCOUNTABILITY: We operate with transparency and integrity in both our relationships and our commitments.
What We Offer
Staff at the DI enjoy competitive compensation packages, including employer-paid benefits depending on role and employment type.
Some of the employer-paid group benefits include:
- Vacation days
- Sick days
- Wellness days
- Extended Health and Dental coverage
- Employer Matching RRSP Program
- Homewood EFAP
- Life Insurance and Accidental Death and Dismemberment (AD&D)
Employees will be enrolled in Long-Term Disability and Critical Illness insurance, paid for by the employee. This is mandatory and may not be opted out of.
Benefits are based on employment type and usually available the 1st of the month following your start date. If you are successful in obtaining employment with the DI, Human Resources will discuss your eligibility for benefits with you.
Alberta Living Wage Employer
The DI is an Alberta Living Wage Employer. This means we are committed to paying our employees a living wage that allows them to meet their basic needs and participate in their communities. A living wage is different from minimum wage in that minimum wage is mandatory and the same throughout the province while a living wage reflects what people need to cover the actual costs of living in their communities. Payment of a living wage is a voluntary commitment from employers to go beyond the minimum. Visit https://livingwagealberta.ca/living-wage/ to learn more about the living wage.
The DI is an equal employment opportunity employer. We are committed to and support equal employment opportunity for all individuals without regard to race, religion, color, national or ethnic origin, gender, age, sexual orientation, gender identity, disability, or veteran status.
If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to hr@thedi.ca
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