Job Description
About Brunswick Street Mission Outreach
Brunswick Street Mission Outreach provides same-day, drop-in style services to community members who self-identify as needing support in navigating systems or accessing resources (some of which we provide in-house.) Our program users range from folks navigating systems for the first time to community members who are chronically unhoused. We care deeply for our community and acknowledge their vulnerability and intersecting identities of oppression; personal commitment to anti-oppressive practice and using a harm-reduction lens is required. We take our time with folks, are transparent and flexible, hold firm boundaries, and aim to grow a feeling of safety and belonging. To find out about what else the Mission does, go to www.brunswickstreetmission.org
Please apply with CV and a cover letter explaining how you are suited to this role
Role Description
Reporting to the Executive Director, the Program and Outreach Coordinator is responsible for developing, delivering, and evaluating Outreach programs, related supports and resources. The P&O Coordinator supervises the activities of anyone directly involved with Outreach, including other outreach staff* when funding allows. The P&O Coordinator provides program development support and advice to the Executive Director.
Outreach programming primarily provides case management services to community members who self-identify as needing supportive counselling, advocacy, and resource navigation. Outreach hosts a weekly ID Drop-in and an ID SAFE as well as overseeing Laundry, phone charging and other services.
RESPONSIBILITIES:
Key Areas of Responsibilities include but are not limited to:
Planning, Reporting, Administration
· Bring a trauma-informed lens to maintain and develop programs and services in consultation with Executive Director and team members; and in response to participant and community need
· Monitor and evaluate service outputs, process, and outcomes for Outreach programming through detailed documentation
· Complete and submit required paperwork and reports
· Demonstrate fiscal responsibility by managing resources appropriately and allocated budget resources effectively
Leadership
· Assist with selection and orientation of staff, students and volunteers for Outreach programming
· Train, schedule, support and provide leadership and supervision to staff and students
· Evaluate and provide feedback on performance of student placements
· Lead by example in demonstrating a positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism
· Continue pursuing, growing, and nurturing relationships between Brunswick Street Mission and peer organizations
*Extra staff may join the Outreach team temporarily or permanently where funding makes possible.
Delivery of Services
Case Management: Strengths-based and solution-focusedapproach tomanagement of client files, ongoing support and referrals for services, assistance with ongoing issues and needs. These include:
· Income Assistance Support - advocacy with caseworkers, assistance with applying for support, appeals
· Referrals & Navigation – referrals to other organizations and programs, mental health referrals, assistance in finding a certain service or program
· Advocacy
· Forms & Applications – assistance with forms (CPP, Housing & IA applications, tenancy board forms, etc)
· Counselling – one-on-one supportive counselling to clients
ID Drop-in – Provide support in acquiring or replacing identification for community members (currently from 10 am – 2 pm Wednesdays). Support the ID Clinic at Central Library the third Wednesday of every month
ID SAFE: Complete intakes upon request, provide access to program users during hours of operation
Team Work & Organizational Support
· Be committed to the Brunswick Street Mission’s mission, vision, values and purpose of Brunswick Street Mission
· Collaborate with other team members to foster the success of our organization as a whole
· Greet clients and provide a prompt, courteous and welcoming experience.
· Assist when required/as possible with other areas of the organization
· Actively participate in events designed to enhance employee relations
Required Education & Experience
· Bachelor of Social Work
· Member in good standing NS College of Social Workers
· 2-5 years of social work experience in a comparable setting
· 1-2 years prior supervisory or leadership experience
· Technology functional aptitude with MSOffice
· Demonstrated experience working from a trauma-informed lens with self, peers, and program users
· Understanding and commitment to harm reduction
· Program development and quality management skills
· Spontaneous risk assessment, competency in triaging, responding quickly to health & safety concerns
· Extensive understanding and familiarity of the needs and culture of the North End of Halifax
· Enthusiasm to work with a diverse population
· Trained in Naloxone, First Aid and CPR with AED, ASIST, NVCI
· Access to a reliable vehicle for offsite duties
Core Competencies
· Achievement Motivation – is self-motivated and committed to achieve results that have a positive impact on the organization as a whole.
· Accountable – delivers on responsibilities; is responsible for one’s actions.
· Adaptable - anticipates and plans for changing situations, reacts constructively to setbacks.
· Leadership - uses authority and power in a fair manner; knows when to delegate and when to take personal responsibility. Keeps focused on the big picture while implementing short term goals.
· Team Development - improves team morale and productivity. Creates an atmosphere of team cooperation over competition; is concerned with the development of individual team members.
· Problem Solving/Decision Making - takes initiative to make things happen; is able to make timely, clear cut decisions.
· Innovative/Thinks Creatively - Promotes innovation, views obstacles as opportunities for creative change
· Communication – clearly, keeps others up to date, listens with an open mind
· Coaching- Is a patient, helpful, effective coach; provides objective appraisals of others’ strengths and needs
· Client focused – consistently ensures client’s expectations are met and exceeded.
· Interpersonal- Keeps a positive outlook; persists and perseveres. Seeks personal improvement by accepting feedback non-defensively
· Resilient - the ability to work under pressure and handle challenging situations
· Reliable and dependable
At Brunswick Street Mission we are committed to a community culture where diversity and inclusion are at the forefront. We welcome and encourage applications from indigenous persons, persons with a disability, racially visible persons, women, persons of minority sexual orientation and or gender identity, and folks who would contribute to the diversity of our community
Job Types: Full-time, Permanent
Salary: $56,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Application deadline: 2023-08-04
Expected start date: 2023-08-28
Apply
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