Job Description
Applied Biological Materials Inc. is a Vancouver-based biotech company that develops and markets research reagents to the life science community and the biotech industry. In light of the need to expand our rapid business growth, abm is currently looking for a Customer Service Assistant to join our team. The successful candidate(s) will have plenty of opportunities for fast track career development while being part of a highly diverse, innovative and interactive cohort of scientists and colleagues.
Responsibilities will include, but not limited to:
- Communicate effectively with customers via email and phone to provide support on quotes, orders, payments and shipments
- Handle and manage customer inquiries and orders while ensuring high quality and timely responses to customer inquiries
- Collaborate with logistics team and customers on product shipment and relevant documentation
- Follow up on customer orders, production timeline and shipment statuses
- Work with production teams and contribute ideas to improve customer satisfaction
- Other customer service, support and up-selling related tasks
Qualifications
- Bachelors degree or diploma preferably in Business, Communication or relevant field
- Background and/or interest in relevant Life Science fields such as Microbiology, Biochemistry or Biology would be a great asset
- At least 5 years experience in customer service, retail or customer care industries
- Strong desire to provide exceptional customer support, going above and beyond to address customer care needs
- Excellent verbal and written English communication skills
- Positive attitude, pro-active, detail-oriented and possesses a relentless drive to learn and take responsibility
- Excellent time management skills, ability to multitask, and work in a fast-paced environment
- Excellent organization skills
**This is an onsite position at our headquarters in Richmond BC. Successful candidate must be able to start working onsite from start date and there will not be relocation allowance.
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